ishtiyaq ahmad

• Performed installation, testing, and commissioning of low-current and electrical systems.
• Ensured compliance with ELV and structured cabling standards.
• Supervised B2B electrical works including power wiring, lighting, and distribution installations.
• Executed and monitored low-current systems such as CCTV, structured cabling, and Home
Automation.
• Acted as document controller, maintaining BOQs, drawings, reports, and project
documentation.
• Coordinated with clients, vendors, and subcontractors to ensure timely project execution.
• Ensured compliance with Saudi standards, safety regulations, and project specifications.

• Delivered front-line technical support for FTTH and GPON networks, including fiber fault
isolation, service assurance, VoIP and IPTV troubleshooting, GPON/ONT configuration, and
CRM/ticketing documentation, Ensured SLA compliance, reduced downtime, and Improved
customer satisfaction in ISP environments.
• Managed fault tickets and incident escalation processes.
• Supported Network Operations Center (NOC) activities.

• Monitored and troubleshot 2G/3G/4G RAN networks using Nokia and ZTE tools.
• Managed alarms, analyzed KPIs, and optimized network performance.
• Coordinated incident resolution with field teams and higher support levels.
• Assisted in software upgrades, configurations, and network expansions.
• Prepared reports on network health and automated routine tasks for efficiency.
• Coordinating with field teams and cross-functional departments for issue resolution.
• Ensuring 24/7 network surveillance to maintain high availability and performance.