IT Support Engineer
Isabela State University
Total years of experience :8 years, 9 Months
• Install and configure hardware, software, networks, and applications.
• Monitor and maintain systems and networks.
• Respond to technical support calls from clients or staffs and communicate how to resolve issues.
- Applying subject expertise in evaluating business operations and processes.
- Provides the knowledge and expertise in the line of business.
- Serve the team as a never-ending source of knowledge, insights, and advice.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
- Recommending technical solutions