Senior Systems Engineer
Bank Boubyan
مجموع سنوات الخبرة :10 years, 10 أشهر
• Led team of engineers in implementing and managing complex IT infrastructure projects
• Developed and maintained disaster recovery plans and implemented backup solutions
• Conducted systems analysis and troubleshooting to ensure maximum up
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time and performance
• Collaborated with cross-functional teams to design and implement network security measures
• Designed and implemented scalable cloud infrastructure solutions for a multinational organization
• Led cross-functional teams in planning and executing complex technology projects
• Managed and maintained critical systems, ensuring high availability and performance
• Collaborated with stakeholders to define and deliver strategic technology initiatives
• Developing and enforcing security policies and procedures to safeguard the organizations data and assets
• Project Management managing projects, timelines, and resources effectively to deliver projects on time and within budget, while meeting quality standards and objectives
• Provided technical guidance and support to junior team members, fostering professional growth and knowledge sharing.
• Troubleshooting: Identifying and resolving technical issues reported by users regarding hardware, software, network, or other IT-related problems
• Ticket Management: Logging and tracking incidents and service requests through a ticketing system, ensuring timely resolution and maintaining records of all support activities
• Communication: Effectively communicating with end-users to gather necessary information about reported issues, providing updates on the status of their requests, and offering guidance or instructions for problem resolution
• Remote Support: Utilizing remote access tools to assist users with troubleshooting and resolving issues remotely, minimizing downtime and disruptions to productivity
• Documentation: Documenting troubleshooting procedures, resolutions, and frequently asked questions to build a knowledge base for future reference and to aid in training other support staff
• Escalation: Escalating complex or unresolved issues to higher-level support teams or management as necessary, ensuring prompt resolution and minimal impact on business operations
• Customer Service: Providing excellent customer service by demonstrating patience, empathy, and professionalism in all interactions with end-users, regardless of their technical proficiency.
• Coordinated and executed server migration project, resulting in
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improved system performance and greater stability
• Implemented robust backup and disaster recovery solutions, ensuring minimal downtime and data loss
• Streamlined network infrastructure, leading to increased efficiency in managing user accounts and access privileges
• Provided proactive troubleshooting and technical support, resulting in high user satisfaction and minimal system disruptions.
• Answering technical queries and assisting users
• Responsibility for security
• Answering second line technical questions
• Patching operating systems and firmware levels
• Provided technical support to end users with hardware and software troubleshooting
• Assisted in maintaining and updating computer systems and networks
• Collaborated with a team to deploy and install new software applications
• Participated in training sessions to learn about IT security practices and protocols.
• Installs Networks
• Manages network infrastructure
• Implement software and hardware
• Computer systems maintenance
• Answering technical queries and assisting user
• Adding, removing, or updating user account information, resetting passwords, etc
• Troubleshooting any reported problems.