Customer Service, sales super visor & P.R.O
Arabian Center-Lamcy Plaza
Total years of experience :9 years, 2 Months
• Dealing with customer inquiries by telephone, email, letter or face to face.
• Ensuring that a customer's problem is brought to a satisfactory conclusion.
• Involved in developing a customer service policy.
• Collecting and analyzing data to monitor the level of customer service.
• Making sure that all Health and Safety procedures are adhered to.
• Completing all administrative tasks and updating records.
• Occasionally having to work in the company call center.
• Ensuring all telephone calls is answered within a 15 second time frame.
• Booking appointments for sales representatives to visit potential customers.
• Using Word & Excel to write reports and create invoices.
• Maximizing every sales inquiry.
• P .r .o
Tour guide in all Egypt & Transportation-Operations & traffic manager in Sharm Voyage 1/2007-11/2010 Hurghada.redsea.Egypt
• Confer with clients to determine destination, mode of transportation, appropriate travel dates, financial considerations, and accommodations required for domestic and international travel.
• Contact potential clients from leads that have been provided.
• Provide client with area-specific travel information such as geographic features, local customs, restaurants, special events, and points of interest
• Impart domestic and international travel information to client, such as passport, visa, and inoculation requirements, customs regulations, and currency exchange rates
• Advise on weather conditions and necessary wardrobe.
• Consult published and online sources to analyze and evaluate times, routings, fares, car rentals, accommodation ratings, and discount programs
• Prepare tentative plans and suitable alternatives, answer client objections, and close sale by obtaining client approval
• Compute costs of travel, accommodations, requested travel insurance coverage, and package tours
• Use computerized reservation and ticketing systems to book transportation and hotel reservations, and issue itineraries
• Print or request transportation carrier tickets or ticket less itineraries with computer system or system link to travel carrier
• Collect deposits and payment for transportation and accommodations from clients
• Confirm all reservations prior to travel.
• Customize individual travel packages to accommodate special needs.
• Design, arrange, and sell tours and group packages.
• Sell preferred supplier products.
• Visit travel areas and accommodations to judge their quality, or spend time as tour guide to become familiar with well-traveled areas
• Serve as general resource for client, and research client problems and resolve issues
• Attend training as directed by the branch manager
• Recommend, cross sell or promote other Interstate products and services
Receptionist in Titanic resort & Aqua park five stars Hurghada.redsea.Egypt 12/2005 - 12/2006
• Welcome and register guests and offer them services and room rates
• Handle guest check in and checkouts professionally and in a welcoming and specialized manner
• Issue room key and forward instructions to Bell Person
• Make changes and confirm reservations by means of the Lodging Management systems
• Keep records of room availability and guests' accounts
• Post charges of food, room, liquor and telephone to system and manual ledger
• Maintain the hotel's high standard of service and hospitality
• Provide the maximum quality of service to the guests
• Verify that all updated reports have been run
• Date stamp, arrange, and track incoming mail
Sales Supervisor in (far7 jewelry) Hurghada.redsea.Egypt 12/2003 - 11/2005
• Supervise the activities of assigned sales territories to meet and exceed
Yearly sub team goal.
• Assist sales representatives in developing long term and daily territory
Plans that optimize time and resources.
• Recruit, hire and train new inside sales representatives for openings within assigned sub team; maintain pool of qualified candidates.
• Identify training and/or coaching needs and plan necessary steps to achieve desired results.
• Ensure that all Inside Sales Representatives achieve the required level of product knowledge necessary to promote assigned titles.
• Interpret and analyze team sales data to forecast and enhance sales rep productivity.
• Create and foster a motivational work environment, which encourages professional development, team collaboration and high performance.
• Complete all required reports regarding sales and sales campaigns, market feedback and team territory management activities.
• Manage assigned team travel expense budget.
• Cover open territories by making sales calls to generate new business or to close pending business, solicit market feedback and manuscript leads.
• Complete staff assessment and performance appraisal documents.
• November 2003 bachelor degree in tourism & hotels (guiding, mangment&leadership) from High Institute for Tourism & Hotels (6 October city-sixth district)
