Head of Community Management
ThePlanet
Total years of experience :11 years, 9 Months
Responsibilities
-Actively manage client's social media pages including responding to fans, moderating pages and pro-actively engaging with users
-Actively work on enhancing client’s public image through its social media platforms
-Support execution of campaigns from conception to launch, following deadlines and project plans
-Develop editorial social media content plans that suite the nature of different social media platforms and go in-line with the client's requirements making sure content is regular, relevant and engaging.
Responsible for developing games and talking with technical support about any problems in the games and translation of the games
1. Handling Chats, Tickets, E-mails and Calls.
2. Providing gaudiness and assistance to agents.
3. Monitor team performance and activity.
4. Prepare daily reports.
5. Train new team members.
6. Preparing weekly schedule.
7. Send weekly team report.
8. Preparing the monthly team evaluation.
9. Content creation.
10. Social media marketing.
11. Events and event planning.
12. Customer relations.
13. Translation from English into Arabic.
Social Media, Web Content, Creative Campaigns and Outputs for MENA Region:
- FC Bayern München
- Liverpool
- Arsenal
- AS Roma
- Chelsea FC
- Olympique de Marseille
- Goal.com Arabia
assisting all drop-ins and walk-bys, as well as our members' clients visiting the space. Customer support by answering questions and managing any online feedback and building relationships with customers as well as potential customers. Managing all member requests, needs and relations within the community
assisting all drop-ins and walk-bys, as well as our members' clients visiting the space. Customer support by answering questions and managing any online feedback and building relationships with customers as well as potential customers. Managing all member requests, needs and relations within the community
1. Handling Chats, Tickets, E-mails and Calls.
2. Providing gaudiness and assistance to agents.
3. Monitor team performance and activity.
4. Prepare daily reports.
5. Train new team members.