Islam Alokaily , Sales And Business Development Manager

Islam Alokaily

Sales And Business Development Manager

BayanTech

Lieu
Egypte - Le Caire
Éducation
Baccalauréat, Accounting
Expérience
13 years, 1 Mois

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Expériences professionnelles

Total des années d'expérience :13 years, 1 Mois

Sales And Business Development Manager à BayanTech
  • Egypte - Le Caire
  • Je travaille ici depuis juillet 2020

Creates a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
• Contribute to the planning & organization of marketing and sales activities of the company in the assigned industries
• Manages the administrative, facilitative coaching, and mentoring responsibilities necessary to lead and maintain a quality sales team

Team Leader Contact Center à Centro Global Solutions
  • Egypte - Le Caire
  • Je travaille ici depuis avril 2011

Managing team from 15 to 25 Improve & sustain team performance to deliver and exceed assigned key performance indicators (KPIs)
- Manage productivity / service levels
- Manage the daily team activities and ensure the daily operations run smoothly.
- Drive Team adherence and manage monthly scheduling
- Develop and maintain healthy and productive working relationships and team culture
- Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
- Role model & hold others accountable for demonstrating company values & behaviors
- Train and educate staff to handle new procedures & products.
- Drive Continuous Improvement in the team along with metrics improvement
- Implement development plans for underperforming agents.
- Conduct One-One with the team memebrs upon request along with scheduled Monthly individual /Team meetings.
- Provide Feedback and Coaching.

Éducation

Baccalauréat, Accounting
  • à Higher institue of advanced stadies
  • octobre 2010

Specialties & Skills

Customer Service Management
Business Development
- Strong Communication and Interpersonal skills. - Having an Excellent knowledge about Art of Sa
negotiation
Problem solving
Negotiations
Sales tech
Customers relationship management
Communication
operation
market research
materials
key account management

Profils Sociaux

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Langues

Anglais
Expert

Formation et Diplômes

Leadership (Formation)
Institut de formation:
IGI
Date de la formation:
January 2014
Durée:
15 heures
Neuro-linguistic programming (Formation)
Institut de formation:
Holland Center
Date de la formation:
February 2018
Durée:
30 heures
COPC foundation (Formation)
Institut de formation:
Centro Global solutions
Date de la formation:
October 2017
Durée:
25 heures

Loisirs

  • Traveling
    Attending 8 events in USA and Europe