Real Estate Agent
Cando Real Estate
Total years of experience :11 years, 3 Months
working in Off-Plan properties and secondary Markets, listening ads on different portals same like property finder, Bayut and Dubizzle. contacted with clients via cold calls. Moreover, the experience in NOC, Title Deed, Forms ( A-B-U-I ), ROI, Market Price, DEWA, oqood, Escrow Account, Post Handover Payment, Ejari, and RERA. I have knowledge about renting processes and sale processes by cash or mortgage.
contact customers to take their orders and give them to delegates to deliver them to customers. Additionally, follow up with suppliers to purchase goods and record everything sold or bought in the accounting program. achieving growth by 60% requirement.
my responsibilities beside hiring, training and coaching I was Managed both collecting installments team 'Call center agents' ( they are responsible to contact the customers to request the monthly payment via outbound/inbound calls & chat and send the customer details to the drivers ) and 'Drivers' ( they are responsible to collect the money ). In addition to problem solving that may arise during the process of collecting money from the customer. Drive team of 10 people.
After working as a call center agent, I became a call center manager. My duties and responsibilities was to divide tasks for the call center agents within the scope of work, I deal with customer problems, hiring, training, coaching, monitoring KPIs, listening to calls, and schedule attendance for the employees. additionally create reports about sales and measure customer satisfaction with delivery time. Developed a team to become from four people to twenty.
inbound and outbound calls ( incoming / outgoing ) calls. take orders from the customers through company website and sending it to the Restaurants by calling them. making outbound calls to the customers if Necessary and answered their inquiries or addressing any concerns they may have. also escalate any problems that i might faced with the customers or any other issues via email address to the team leader. I was Managed 120 order per day.