Service Manager
General Traiding and Equipment Company
Total years of experience :16 years, 3 Months
* Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out.
* Displays extensive working knowledge of industry standards and practices, including product details and company services offered.
* Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally.
* Assists with or performs administrative tasks.
* Develops working knowledge of industry regulations, restrictions, and laws, and ensures the service department adheres to all regulations.
* Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency.
* Resolves service desk problems and improves current service desk methods to increase productivity and customer service.
* Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.
* Regularly audits work being done and customer service is provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
* Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure the highest quality of work.
GTE is the dealer of the following brands:
* Bobcat Equipment.
* Ammann Machines.
*Tennant Cleaning Equipment.
*Arabian Sun tower lights.
*LMF compressors.
*Palazani Arial Industry
my work is divided into 4 main lines:
1. operation and maintenance for Company machines that works in company sites.
2. operation and maintenance for rental fleet for external customers.
3. maintenance services that is offered to outside costumers
4. operation and maintenance for our dealership brand " GRUPEL " generators which serves generators from 8 KVA to 2400 KVA. the after service is provided for rental and sales fleet.
Working in Arabian Contractor Company
Period: From Jan 2008 to present.
• Worked as workshop supervisor in Riyadh January 2008 till June 2009 .
• From June 2009 to August 2011 working as workshop manager in Jeddah.
• From August 2011 to present working as workshop manager in Buraydah
• Worked on maintenance of heavy construction machinery Caterpillar, Komatsu, JCB, Manitou, Case, BobCat.
• Worked on maintenance of heavy trucks Mercedes, MAN, Volvo,
•Using the proper software of the machinery or truck I can make all Diagnostic, Calibration and programming for control units on the machinery, fix fault codes, program parameters and flash control units.
• Also doing Mechanical jobs like engine overhauling, Air circuit maintenance, Hydraulic circuit maintenance, hydraulic pumps maintenance, control valves maintenance and repairs, Hydraulic actuator repairs "pistons and motors" and all necessary jobs.
• Using the proper software for the machine or truck and my mechanical background I can identify the reason for the brake down and fix it - mechanical or electrical -.
duties and responsibilities includes but not limited to:
o Responsible for planning, coordinating and directing the operations of all equipment for effective maintenance and repair programs, equipment safety programs and equipment utilization on company job sites.
o Acts as technical adviser on all equipment issues and assists the workshop team with equipment repairs and maintenance
o Corporate and directing all the area of assignment staff to achieve the targeted goals .
o Minimizes equipment downtime cost by applying preventive and predictive maintenance.
o Manages daily operations for the equipment spare parts inventory to ensure availability of most common used parts
o ensure all required reports delivered to managers before deadline.