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ISLAM ELFAR, Relationship Manager - VIP Customers Unit

ISLAM ELFAR

Relationship Manager - VIP Customers Unit·National Bank of Egypt

Egypt

Master's degree, Banking & Finance “English Section”

Work experience

Total years of experience: 18 years, 6 months

Relationship Manager - VIP Customers Unit

May 2012 - Present

National Bank of Egypt

Alexandria, Egypt

May 2012 - Present

- Providing specialist financial advice and support to clients under my portfolio and strategically important clients to ensure that their needs are fulfilled.
- Identify and establish new relationships, consistent with the Bank`s commercial objectives.
- High level judgment to read the market in as far as new business opportunities are concerned.
- Negotiating & convincing customers to buy NBE product and services.
- Maintaining high client satisfaction ratings through successful working relationships with clients.

Company industry:
Banking
Job role:
Customer Service and Call Center

Customer Service Officer

July 2008 - May 2012

National Bank of Egypt

Alexandria, Egypt

July 2008 - May 2012

- Receiving, booking and delivering debit and credit cards.
- Handling customers inquiries about products and transfers.
- Trying to adopt, handle and absorb any problems raised regarding the products or services of the bank.
- Responsive to customers orders in the desired time and at the best quality.

Company industry:
Banking
Job role:
Customer Service and Call Center

Direct Sales Executive

December 2007 - June 2008

Barclays Bank

Alexandria, Egypt

December 2007 - June 2008

- Provided general banking services to business customers to achieve the business goals of the branch.
- Achieved the agreed individual sales targets ensuring the compliance with bank's policies and procedures.
- Reviewed applications for loans and credit cards to confirm their completeness and initiate processing, by deciding those cases within delegated level of authority.

Company industry:
Banking
Job role:
Sales

Education

Arab Academy for Science, Technology and Maritime Transport

March 2014

March 2014

Master's degree, Banking & Finance “English Section”

Egypt

GPA (point): 3.8 out of 4

GPA (point): 3.8 out of 4

Alexandria University, Faculty of Commerce

May 2007

May 2007

Bachelor's degree, Accounting 'English Section'

Egypt

GPA (percentage): 67%

GPA (percentage): 67%

Skills

Client Relationship Management CRM
Expert
Client Relationship Management CRM
Expert
Management
Expert
Management
Expert
Banking
Expert
Banking
Expert
MBA Finance
Expert
MBA Finance
Expert
Customer Service
Expert
Customer Service
Expert
Internet Applications
Expert
Internet Applications
Expert
MS Office
Expert
MS Office
Expert
Client Relationship Management CRM
Expert
Client Relationship Management CRM
Expert
Management
Expert
Management
Expert
Banking
Expert
Banking
Expert
MBA Finance
Expert
MBA Finance
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English

Expert

Hobbies and interests

Voluntary work, playing football, playing tennis, swimming, travelling