customer service
Dubai Airports
Total years of experience :10 years, 7 Months
- Ensure All Relevant Information Is Readily Available and Remain Abreast of All Changes Within DUBAI AIRPORTS That May Affect Quality of Service.
- Coordinate with Duty Officer Inline to Maintain Log Register Wherein The Total Passenger Movement Details to Be Forwarded Following Day to The Team Leader / Duty Manager of Customer Service.
- Coordinate With Hotels Representatives in Terms to Provide Assistance Related With Their Guests’ Arrival / Departure and Feed The Information Into The System.
- Coordinate with Airlines, DNATA and other Concerns in Connection to Extend Assistance to Obtain Transit Visa and Solve Customer’s Problems if Any.
- Provide Flight Information to The Enquirers in Person and Entertain Complaints From Customer Inline to Solve Them Within The Permitted Authority From The Superiors.
- To Provide Complete / Detailed Information Relating to The Services Available in The Airport
(Lounges, Gates, Banks, Post office, Restaurants, ATM Machines, Information Counters, Airline Offices).
- To Draw on The Spot Passenger Feedback, Suggestions, Recommendations, Unusual Questions, Special Request.
- To Respond to Passengers Needs When Emergency Cases Arise.
Faculty of Specific Education, Kafr El Sheikh, Egypt. Department: Education Technology, Computer Teaching. Grade: Very Good With Honours. Graduation Year: 2011.