1st line support Core Eng
shabakat
Total years of experience :20 years, 2 Months
1st level support, Core Critical, Major, Minor & Warning alarms active on the network
Troubleshooting
Follow up the alarms till it ceased
Using trouble ticket system for opening and clearing ticket
Using MOSHELL, WINFOIL .
Using OSS program with very good back ground with command handling and all command used to check, , and
troubleshooting any alarm active on network
Solve Customer complains related to core
Handel requests from operator
Can Handling the Change Request ( CR’s )
Jan.2011 Mar.2013 FO BSS Engineer Right Management (delegated to work with Ericsson Egypt)
Ericsson Egypt Limited FO Engineer
Job description: Monitoring All kind of 2G & 3G Critical, Major, Minor & Warning alarms active on the network
Troubleshooting BSS (Access), & Tx to solve Problems
Informed the field maintenance the way to resolve the alarms
Follow up the alarms till it ceased
Using trouble ticket system for opening and clearing ticket
Using WFM program for opening WO (work order)
Using MOSHELL, WINFOIL
Using OSS program with very good back ground with command handling and all command used to check, , and
troubleshooting any alarm active on network
Can Handling the Change Request ( CR's) Very Fast
Sending any Kind of SMS Initial, Final, CR violation, Hourly Down Sites, VVIP, VIP, HUB's & SUBHUB's
Thanks Certification From The Customer Etisalat Egypt for monitoring & Carrying the network during Egypt Revolution
Feb.2007 till Dec.2010 Head of Telecommunications Section UNIONAIRE GROUP
General Responsibilities: The Telecommunications the organization. Maintains a high level of service on production systems and anticipates
future requirements, trends, and changes. Engineer is responsible for Telecommunications& Security Systems
hardware, software and relevant utilities. Monitors performance, and implements comprehensive integrated
System solutions for
Specific Responsibilities: Provides technical leadership for the enterprise regarding all aspects of voice communications, including the integration of voice and data. Acts as a subject matter expert and main point of contact for all Telecommunication
issues and evaluation of technologies and solutions.
Installs and upgrades of voice communications systems, including analog, digital, VoIP, voicemail, unified
messaging, automatic call distribution, IVR, DVR, and call accounting (CDR) for the group locations
Administers, configures and maintains all public network services including local voice and data circuits, fax
services, and audio/video conferencing for the group.
Coordinates plans and activities within the Infrastructure team regarding new installations, moves, and changes for
Telecommunication systems.
Initiates and directs special projects to assess and implement innovative voice communication technologies that
improve business processes.
Coordinates changes in voice communication requirements caused by changes in the business needs of the organization.
Tracks voice equipment status and performance. Immediately advises management and affected staff of any
outages or degraded service.
Provides management with monthly summary reports of circuit utilization, data line expenses, voice line expenses,
contract expirations, and relevant utilization metrics. Reports include recommendations regarding system capacity
changes and upgrades.
Generates and provides detailed call accounting reports to the managers within the company upon request.
Assists in vendor contractor negotiations to ensure the company receives competitive rates and SLAs that match
business needs.
Works with vendors to maintain up-to-date knowledge of new voice communication services and capabilities.
Maintains an inventory of spare parts and equipment consistent with the company's needs.
Manages maintenance contracts for all Telecommunications equipment.
Apr. 2004 - Jan. 2007 Telecommunications Field Engineer ATI for ongoing services.
Working in Data Networks Maintenance & Setup, DVR setup ( stand alone DVR, DVR cards), & graphical design