Head
Total des années d'expérience :10 years, 5 Mois
Experience CX at HB Consulting Group, Egypt-USA: Develop and evolve CX framework &
mapping the customer journeys and interaction model and implement best practices across the customer touch points.
• 2013 Independent CX Consultant Contract Basis, MEA-USA: Manage the entire CX processes & Identify customers pain & gain
points to fit their expectations, update CJM, initiate projects to grow CX-metrics Contribute into the customer-centric corporate
culture through internal comms and being human-centric.
• 2012 Co-Founder Cairo Service Jam Customer Experience & Service Design, Egypt: Using design. Explore ways to change
the world around you and try out a design-based approach to problem solving and creativity.
Relations from Faculty of Commerce &Business Administration Helwan University, Cairo. • MicroMasters in Design Thinking.