إسلام خميس

• Managing the transformation of Business Trade name from International Franchise brand into Local Based brand.
• Developing and putting into operation the current system and technical advancement in the field of Laundry operations ( 9 Branches)
• Maintenance and upkeep of all laundry equipment.
• Preparing Annual Laundry Budget.
• Develop new methods for increasing laundry efficiency.
• Overall controlling and supervision of the Department.
• Training and coordination with supporting Departments.
• Ensure customer satisfaction and attending complains.
• Increase the revenue and negotiations new corporate contracts
• Record and monitor laundry cost.
• Make reports and recommendations when required.
• Oversee the laundry equipment preventive maintenance program.
• Organizing training for the staff.
• Hire and train new laundry staffs.
• Experience in team management.
• Provide other duties and services.
• Conduct weekly departmental meetings with supervisors

• Manage & monitor the business development cycle and enforce guidelines and measures that will speed up the process & maximize the profitability.
• Managing Customers (Customer Relationship Management - CRM) through attending networking events.
• Managing Suppliers (Supplier Relationship Management - SRM) process including negotiation of pricing schemes, payment terms, performance measurement …etc.
• Handling Business accounts which classified into many field (Technology, Training & Development).
• Manage Tender processes.
• Planning and tracking parallel projects including identifying and managing project milestones.
• Managing and monitoring the project activity through detailed plans and schedules.
• Liaising with project stakeholders on a regular basis.
• Preparing project status updates and executive summary reports.
• Formulating and managing communications plans.
• Ensuring company risk policies are adhered to.
• Budget bid projects and monitor cost incurred, ensuring projects fall within allocated budget
• Evaluate opportunities in the market and competitor
• Support Joint Venture relationship management.
• Enhance Company reputation in the industry and amongst clients/partners
• Resolving conflicts between customers and suppliers (if any) during delivery stage.

My responsibilities’:-
• Identify and assess training needs within a company (TNA).
• Develop, organize, and evaluate training programs.
• Setting up a new partnership with Training Providers
• Plan, organize, and implement a range of training activities.
• Train new hires (Induction Programs).
• Conduct orientation sessions to assess level of skills.
• Help employees improve upon or enhance existing skills.
• Develop programs that groom lower-level employees for executive positions.
• Evaluate training effectiveness.
• Create interactive, multimedia presentations.
• Organize & Scheduling workshops and Training Session as per business requirements.

• Demonstrate a thorough knowledge of NH product and services.
• Identify new opportunities for business with both existing & new clients.
• Manage client relationship, including making telephone, face-to-face sales calls to current clients on timely basis to uncover opportunities and advance the sales process.
• Work with NH staff to provide the necessary service required for ongoing customer satisfactions.
• Prepare written presentations, proposals and price quotation.
• Give presentations and briefing to clients as needed.
• Continually learn new products and industry knowledge and improve selling skills through both online & face-to-face training sessions.

• Ensure that the department achieves its goals in a quality and timely manner.
• Direct the optimum utilization of instructors, classrooms, computers, and other resources to deliver training.
• Cooperate with Operation department with regards to class scheduling and proposed changes from Sales Department.
• Managing CS teams that are handling different divisions ( Scheduling, Operations & Administration)
• Enhancing internal/external service quality to meet customer satisfaction
• Train and motivate employees to complete their job duties in a quality and timely manner
• Communicate regularly and effectively with employees at all levels
• Creates a positive work environment that supports good morale, quality work and high productivity
• Ensure that the employees have the proper equipment and tools to do their jobs
• Completes all the paper work and reports thoroughly and on time
• Maintains a work atmosphere that contributes to employees sharing ideas for continuous improvement
• Ordering course ware materials from our partners/vendors.
• Manage incoming complain and problem solving.
• Responsible for overseeing the proper implementation and servicing of closed opportunities.
• Responsible for the hand off to other team members (implementation coordinator, project manager
• Fulfills all related duties of the position.