Free Lance Tour Guide -Tour Consultant -
Egypt
Total des années d'expérience :8 years, 7 Mois
Working as a free lance tour guide All Over Egypt with the most Well-known and Reputable Tour Companies in Egypt as Aber Crombie & Kent, Cosmos Tours, Ramses Tours, Travco Tours and Misr Travel.
Accompanying Tourists from Different Nationalities (Mostly English Speakers) like Americans, Canadians, British, Australians, New Zealanders, Filipinos and Indians, to the Archaeological Cultural and Historical Sites all over Egypt.
Duties include but not limited to coordinating among offices, answering questions via phone, post, fax and Email, following secretary affairs, dealing with customers and preparing reports about operations.
reservation
operator
receptionist
customer service
- This course combines the study of many aspects of international tourism and tourism-focused English language skills .- It describes the formation of the tourist industry as well as outlining its sectors and employment opportunities. - It explains the needs of both business and pleasure travelers and the ways that tourism businesses/destinations can market themselves effectively. - It explains how the tourist industry packages and sells tourism products through retail and online channels . - This course introduces the English vocabulary necessary for working at a hotel reception or front desk. - It explains how to communicate with potential customers during enquiries as well as how to reserve rooms for hotel guests. - It describes the steps involved in check-in and check-out. - How to resolve customer complaints with helpful and non-offensive phrases . - Understanding the role of tourist information offices and their staff. - Explaining guided tours itineraries and how to take a guided tour booking from customers politely with using indirect questions. - Provide specific and subtle directions in a guided tour commentary .