Client Advisor
Damas Jewellery
Total years of experience :9 years, 6 Months
Grew company sales by devising strategic promotional plans capitalizing on changing market conditions.
Developed innovative and creative merchandise displays to drive point-of-sale purchases.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives. Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Examined merchandise to verify correct pricing and attractive displays.
Answered questions about store policies and addressed customer concerns.
Reduced shrinkage by closely monitoring inventory and security procedures.
Maintained customer satisfaction with quick and professional handlin.
Promotes total customer service in a friendly way.
Adheres to all loss prevention policies, credit policies and
procedures i.e., credit cards, check approvals, discounts, return
and exchange policies.
Ensure that all merchandise is properly ticketed and attractively
displayed and maintains the sections.
Communicate stock replenishment needs to Store Manager.
Ensure that special orders are handled efficiently.
Performs other duties as assigned by Store Manager and
Assistant Manager - shipping and receiving of merchandising, verification of merchandising, etc.
Provide prompt and courteous service to customers to maximize sales and customers service, to promote the company’s image of quality and professionalism
Assist customers upon entering store, sales, returns, customer complaints, assisting customers with product selections.
Helped customers try on and fit merchandise.
Performed opening and closing procedures effectively according to store policies and procedures.
Handled minor customer complaints and concerns in an effective, customer supportive manner.
Received and processed payments by cash, check, credit card and automatic debit transactions while maintaining balanced cash
Duties and Responsibilities:
* Participated in the processing of new shipments and helped the team to keep the receiving and back stock
area.
* Priced & Sorted merchandise from racks and placed them in their correct location and recommended
merchandise.
* Answered customers' queries and concerns.
* Cleaned shelves, counters, and tables.
Good service and assisting the customers.
* Checking and refilling of stocks.
* Keep track of the number of items in storage and reorder items that are in short supply.
* Compare merchandise invoices to items actually received to ensure that shipments are correct.
* Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.