إسلام عبد العاطي

 Monitor daily bank activities of multiple accounts
both foreign and domestic.
 Initiate outward remittances, payments, and
maintain adequate cash balance.
 Maintain regular contact with bank's relationship
manager to address issues and constantly
changing needs of the company.
 maintain up-to-date billing system
 generate and send out invoices
 follow up on, collect and allocate payments
 carry out billing, collection and reporting activities according to specific deadlines
 perform account reconciliations
 monitor customer account details for non-payments, delayed payments and other irregularities
 research and resolve payment discrepancies
 generate AR Aging analysis
 review AR aging to ensure compliance
 maintain accounts receivable customer files and records
 follow established procedures for processing receipts, cash etc
 prepare bank deposits
 investigate and resolve customer queries
 communicate with customers via phone, email, mail or personally
 assist with month-end closing
 review and verify invoices and check requests
 set invoices up for payment
 track expenses and process expense reports
 prepare and process electronic transfers and payments
 post transactions to journals, ledgers and other records
 reconcile accounts payable transactions
 prepare analysis of accounts
 monitor accounts to ensure payments are up to date
 correspond with vendors and respond to inquiries
 produce monthly reports
 provide supporting documentation for audits
 Produced regular and thorough monthly reports highlighting important financial metrics and accounting information.
 Reviewed and posted journal entries and completed reconciliations for month-end closings in line with IFRS.
 Helped set up books for clients and met with each to review financial matters.

 Handle month end closing.
 Review inter-company accounts
 Reconcile subsidiary against general ledger
 Prepare account analysis
 Prepare journal/adjusting entries.
 Review wiring instructions
 Review of Department Expenses with Department Manager
 Prepare daily journal entries
 Accounts Payable full process
 Prepare daily cash payment / receipt orders
 General ledger operations & Reconciliation
 Draw up monthly financial reports
 Current Accounts control. for more than 35 subs
 Prepare analysis of accounts as requested
 Assist with yearend closings
 Banks transactions ( Loans, Deposits, accrued interest ) - reconciliations
 Assist with preparation and coordination of the audit process
 Sales & Revenue Report ( Budget variance)
 Fixed Assets full process.
 Available for sale transaction & evaluation.
 Portfolio MGT fees.
 Assist with preparation of the annual report of the Co.
 Reviewed and skilfully maintained general ledger accounts.
 Reviewed bank statements and reconciled bank and company records.
 Provided detailed analysis, documentation, and explanations for all recorded transactions.

 Provide Vodafone Egypt High customers with all required information related to the company products and services with delighting them with a superior customer service.
 Providing guidance in areas of professional matters as requested or needed.
 Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
 Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customers.
 Adhere to Customer Operations Department policies and procedures.
 Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty.
 Perform standardized activities and tasks efficiently and effectively.
 Pro-actively reinforce Vodafone’s customer care proposition during all contacts.
 Handle and retain all the customers’ complaints
 Handle all USB and mobile internet basic trouble shooting related issues.
 Supporting corporate queue by handling SME authorized and end-users inquires.
 Supporting collection queue by handling collections inquires and bills explanation.
 Explore the required negotiation skills for making payments' deals when needed.
 Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
 Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s business solutions and hardware.
 Implement high quality standards of Customer.