إسلام عودة

1- Develop and implement new solutions and processes:
- Ask the right questions to get processes and requirements clear from the business, coach the domain experts to translate their content expertise into IT requirements.
- Signalize, initiate and action process improvement possibilities, participate in and provide advice on information management projects.
- Maintain helicopter overview on War Child processes, pro-actively signalize and action potential overlaps and solutions across functional and departmental domains.
- Translate business processes to usable cases and system requirements, translate user needs to system developers and system solutions.
- Supervise plans and conduct implementation of developed functionalities.
- Coordinate and develop (programming) complex reports and selections (e.g., KPIs).
- Facilitate projects being delivered with the right quality, result and on time.
- Act as the liaison officer with development teams or external vendors who help War Child to implement new or innovative solutions.
2- Manage the Business & Change component:
- Lead and enable change process to create sustainable change. Focus areas: Awareness of the need for change, Desire to participate and support the change, Knowledge on how to change, Ability to implement required skills and behaviors, Reinforcement to sustain the change.
- Proactively communicate with all stakeholders including the business keeping them informed and satisfied.
- Motivate project team members and domain experts in a way to keep them engaged, get the best out of them and ensure the project results are achieved.
- Coach domain experts in translating their business needs into new processes and usable user stories or functional designs.
- Have excellent communication and influencing skills both verbally and written and can effectively communicate with users and developers but can also give a good presentation to Board Members.
- Advocate for change and identify and manage resistance in internal organization.
- Identify extra needs and opportunities for improved acceptance and valuable follow up trajectories.
3- Functional Lead - Additional Responsibilities:
- Advise and support leadership on operational decision making/planning.
- Lead contact within the IT team for day-to-day queries/escalations/guidance on operational matters.
- Co-develop and optimize Information Technology related policies and procedures and coordinate and ensure their implementation and adherence.
- Recognize and drive operational areas for change and improvement.
- Actively ensure all regulatory requirements are fulfilled.
- Provide specialist IT input to the wider team regarding global IT operational initiatives.
- Co-Lead IT Annual Planning preparation process including objective setting and budgets.
4- Provide Training
- Develops or coordinate development of training programmes in the area of information management and usage of systems and technology, organizes advanced training and provides guidance to key users on relevant topics.
- Coordinate and support department/process owners in developing manuals and maintains FAQ.

Supervise the implementation and deployment of the NRIP software system across various governmental entities at the national level. Ensure the NRIP system accurately reflects the PIM Unit's workflow, framework, and processes. Oversee the integration of NRIP with GFMIS. Supervise the integration of NRIP with JONEPS. Manage the integration of NRIP with other relevant systems and databases to ensure seamless data flow and interoperability. Conduct regular system checks to identify areas for improvement and propose enhancements to the NRIP. Collaborate with NRIP vendors and development teams to implement system enhancements and ensure they meet the PIM Unit's requirements. Ensure the NRIP is up-to-date with the latest technological advancements and industry best practices. Oversee the automation of the Public-Private Partnership workflow and framework within the NRIP. Supervise the automation of the Community Engagement Methodology for Public Capital/Investment Projects in the NRIP. Ensure that all automated processes are efficient, effective, and aligned with the PIM Unit's objectives. Provide IT consultations for the implementation, integration, and enhancement of the NRIP. Work as a system analyst to offer best practices and technical solutions to optimize NRIP functionality. Deliver detailed technical reports and analyses, including progress reports and minutes of meetings with NRIP stakeholders. Provide technical support to NRIP administrators and users, ensuring they have the necessary tools and knowledge to effectively use the system. Develop and conduct training programs for NRIP users to enhance their understanding and utilization of the system. Ensure transparent and effective communication with all stakeholders throughout the project lifecycle. Maintain comprehensive documentation of all technical processes, system configurations, and integration procedures. Ensure all activities comply with relevant policies, standards, and regulatory requirements.

1.Implements, administers, and supports both enterprise on-premise and cloud systems such as Messaging and collaboration systems, Content Management platforms, IT Service management systems and other related systems, including: 1.1 Performing all tasks necessary to fulfil Service Level Agreements (SLAs); 1.2 Identifying and resolving/escalating reported systems, functional and/or operational issues and problems in coordination with other support teams within the Information Management and Technology Department (IMTD), Field IMT Office (FIMTO) and from external service providers; 1.3 Resolving system and/or user issues and managing service requests; 1.4 Monitoring, testing, and analyzing system activities to ensure maximum performance, efficiency, and availability; 1.5 Recommending, scheduling, and performing software patches, upgrades, and/or purchases; 1.6 Providing 2nd level support for related applications and services to other support teams; 1.7 Issuing periodic performance and utilization reports.
2. Creates and maintains consistent, quality documentation to meet ongoing operations and business continuity requirements. Documentation will include system topologies, operating instructions, system configuration, mapping, processes, and service records.
3. Works with IMTD and FIMTO project managers and business analysts as the Subject Matter Expert (SME) to design and develop solutions to address business needs and opportunities.
4. Participates in the development, implementation and maintenance of Information Management and Technology standards, policies and procedures in coordination with IMTD and FIMTO teams including related audit, compliance activities and managing projects related to services deployments.
5. Contributes to the development of policies, procedures, and technologies associated training plans to ensure effective use of developed solutions and related systems.
6 Assists with information security related activities, including reporting exposures, investigating incidents, analyses of alerts and vulnerabilities, implementation of remediation and audit recommendations.
7. Participates in enterprise service delivery support activities related to user account and access management of applications and systems, including: 7.1 Creating user accounts and assigning approved roles; 7.2 Resolving issues related to user access to systems; 7.3 Performing periodic reviews and audits on user accounts of applications to ensure only approved roles are assigned and inactive accounts removed.
8. Complies with IMT policies, frameworks and standards, UN best practices and industry standards as well as relevant technical guidelines, conducting training to business counterparts and team members as required.

Coordination: Provide technical, coordination and organizational support to the reactivation of the MoE's EMIS Technical Committee that is responsible for overseeing, guiding and advising on the administration and management of OpenEMIS in Jordan. This includes, but is not limited to, the coordination of inputs to key strategic documents such as the EMIS policy, and the application of software development standard operating procedures (SoPs) in decision-making.
Policy Advice: Provide technical support in the finalization, endorsement and operationalization of the EMIS policy to fully institutionalize EMIS functioning within MoE. Provide technical assistance in developing a sustainable maintenance strategy, including a Disaster Recovery Plan, as per the EMIS Policy.
Technical Assistance and Capacity Development: Provide the necessary IT technical advice to further develop the capacities of the MoE's management of the EMIS platform (from both a hardware and software perspective). Provide technical assistance to support the implementation of the MoE EMIS Operational Workplan. This includes: Support in updating and institutionalizing the EMIS Operational Manual. Assist the MoE in their design, content, organization, and delivery of capacity development activities, resources and tools, including, but not limited to, training and rolling out the new features of EMIS to the relevant MoE units at central and decentralized levels. Support the technical analysis of data integration with different existing internal or external database sources and recommend feasible, sustainable, and cost-effective solutions.

short-term mission: IT Training of Trainers
preparing a technical proposal to describe the methodology, work plan, quality assurance and the task assignments of the training course, prepare training curriculum on ICDL materials (IT, Word, Excel, Access, Power Point, Internet, and Cyber Security), conduct training sessions for the trainers who will be leading the IT training sessions for the beneficiaries, training the trainers on ICDL materials (IT, Word, Excel, Access, Power Point, Internet, and Cyber Security) and preparing them to be able to conduct ICDL sessions, supervise fictive training sessions by the trainers to be prepared to conduct the ICLD future trainings for beneficiaries, guide the trainers on how to deliver information with good communication and presentation skills, support the trainers once they start training beneficiaries and co-facilitate some sessions, supervise number of the training sessions conducted by the trainers to ensure the proper progress of the training courses, taking notes and draw attentions to the missing points or incorrect information, guide the trainers and support them until they are fully able to conduct the training sessions solely, prepare progress reports and final report with detailed information, communication with project staff and trainers in addition to contact with beneficiaries who will attend ICDL club, communication with Operations and Finance Departments as needed.

ICT Administration: Keeps an updated inventory of all ICT equipment, in compliance with internal procedures. Follows standard procedures for loans and attributions of ICT equipment and software, ensuring messages exist, approvals are correct, forms are completed and signed, and properly monitoring returns and reacting when necessary. Knows, respects and monitors ICRC ICT policies, procedures and institutional standards.
ICT setup: Installs, adapts and maintains all professional ICRC Informatics equipment (computers, servers, printers, peripherals, internal networks, power systems, cabling, connections and internet facilities) respecting internal standards and procedures. Installs, programs, adapts and maintains all professional ICRC Radio equipment (HF, VHF, UHF, modems, antennas, cabling, power systems, batteries) respecting internal standards and procedures. Installs, programs, adapts and maintains all professional ICRC Telephone equipment (Sat phones, faxes, switchboards, wireless units, telephone sets, in-doors cabling and connections) respecting internal standards and procedures. Assists technical superior and colleagues on the implementation of ICT projects in his/her AoR. Shares knowledge and maintains technical and administrative information updated following internal documentation and reporting procedures.
ICT Logistics: Creates and follows Internal Requests as per internal procedures and standards. Prepares all shipments of ICT equipment and makes sure that items travel properly and safely packed and accompanied by the necessary documents as per ICRC procedures (PL, WB…). Liaises with Logistics following procedures and keeping proper reporting and filing. Receives and acknowledges all shipments related to ICT equipment, and reports in case of defect.
ICT Workshop and Stock: Repairs or sends for repair faulty ICT equipment. Maintains the ICT office/workshop and the ICT stock clean, in order and secured. Ensures that basic stock item positions do not go below minimum levels and reacts timely.
ICT Technical Support: Provides ICT Technical Support to users on working days, handling and prioritizing requests according to established internal procedures. Relies to 2nd level support (GVA ICT Service Desk or his/her technical superior) when needed and follows up until completion. Always projects a positive and service-oriented image of the ICT department.

provide technical support at client site throughout all technical stages of T24 implementation.
solve basic and complex technical problems during T24 implementation.
setting up the technical architecture and tools of the T24 Client Services.
provide clear and concise technical documentation for internal and external use.

IT: Installation, monitoring, and optimizing the entire LAN/WAN system.
implement, troubleshoot, repair, replace, configure, and install computer equipment, network equipment, devices, and mobile data computers.
implement and ensure functionality of firewall. implement best security practices on the entire
LAN and DB's. ensure all organization's data is properly backed up. assist with disaster recovery of data. developing and updating organization website.
install, configure, troubleshoot, and maintain database systems. provide staff technical support.
operate, supervise and troubleshoot the Financial Management Information System (FMIS) and the Revenue Management Information System (RMIS) and the prepaid system and ensure their daily functionalities.
PR: networking & communication with local & international organizations and keeping-up channels of communication, supervision of community-based programs and projects, publishing the news, activities and the announcements of the municipality in the media and social networks, respond to media and people inquiries, receive people's complaints with assisting to solve, scheduling and organizing meetings, public meetings and workshop, preparation of proposals, studies and reports, presentation to international delegations and groups, documenting of various municipality activities, minutes of meetings and photos.
SP: preparation of annual implementation plans based on the strategic development plan, coordination with departments to prepare detailed proposals and feasibility studies for fund raising, supervision of capacity building and institutional development programs and projects, updating the implementation plans based on follow-up and evaluation.

troubleshoot, repair, replace, configure, and install computer equipment, network equipment, devices, and mobile data computers, developing and updating center website. assessing individuals/group training needs, planning, preparing and researching lessons, organizing and promoting courses, developing and delivering programs of learning activities, preparing teaching course materials, contact teaching time with students on an individual or group basis, invigilating examinations, checking and assessing students' work and giving feedback, maintaining and upgrading computer software and hardware.