اسلام حسن محمد رزق

Led technical and financial feasibility studies for new factories and product lines (equivalent consulting value ~$15K per study), directly supporting strategic investment decisions.

Initiated and managed technology transfer partnerships with European and Asian firms (Germany, Italy, Turkey, China).

Directed cross-functional task force teams reporting to Group CEO on high-priority strategic projects.

Enhanced customer support operations, achieving +200% response speed and +50% customer satisfaction.

Developed internal organizational and workflow improvement strategies to increase operational alignment across departments.

Developed and launched new building materials products (e.g., shot-blasted interlock), including mix design, process standardization, and production integration.

Initiated and managed technology transfer partnerships with European and Asian firms (Germany, Italy, Turkey, China).

Directed cross-functional task force teams reporting to Group CEO on high-priority strategic projects.

Designed new manufacturing concepts and plant setups tailored to GCC market demand.

Improved wet-cast production efficiency, achieving ~2x productivity increase through process optimization and training.

Enhanced customer support operations, achieving +200% response speed and +50% customer satisfaction.

Managed full lifecycle of 60 TPD glass furnace project (design → commissioning).

Designed and implemented custom industrial equipment (recycling line, spray systems, metallization tools).

Led engineering design, fabrication, and optimization initiatives.

Supported startups with technical development, prototyping, and feasibility validation.

Managed lab operations, vendor contracts, and equipment setup.

Contributed to innovation ecosystem development and incubation programs.

- Assessments of marketing opportunities and target markets.
intelligence gathering on customers and competitors, generating leads for possible sales.
follow-up sales activity, formal proposal writing and business model design.

- Making cold calls and personal visits to new and existing clients.

- Business Development Strategy, Analysis, Planning and Execution.

•providing effectiveness within all Mechanical activities and some of electrical activities on the Egyptian market of conveyor systems. This includes the handling of existing relevant activities and the development of new potential ones.
•Electro-Mechanical Design, Fabrication, installation and maintenance of both new and finished projects.
•handling the required activities on defined export markets in the Middle East.
•Co-ordination of orders with project department.
•Correspondence with customers and suppliers(written and verbal)
•Planning of customer meetings regarding customers defined activities.
•Knowledge of the company and its products - thorough knowledge of all products and required data and details; continuously read up on new data to enable proper presentation.
•Present the company and related products within the existing related sector customer database and new accounts.
•Reporting back to to Business Director the status of follow ups.
•Coordinate with Business Director of projected schedule and the future scheduling for prospective customers.
•Satisfying prospective customers needs with the right suitable products in coordination with the technical support and/or project team.
•Generate new quotations and/or proposals as requested regarding company product range components.
•Update both Actual and fore-casted sales reports as assigned.

-Designing, developing, and implementing testing systems, electro-mechanical projects, and mechatronics systems.
-Analyze and write test standards and procedures.
-Test and verify hardware-software products during the development phases and throughout the software development life cycle.
-Maintain documentation of test results.
-Analyze test results and recommend corrective action.
-Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
-Work on problems of moderate scope where analysis of situations or data require a review of identifiable factors.
-Exercise judgment within defined procedures and practices to determine appropriate action.
-Designs highly technical Contact Centers solutions for the entire integrated solution components. (H/W, S/W license, network, connectivity…etc)
-Identifies the potential supplier(s) list for the provided solution(s).
Acts as a consultant/advisor for the sales person and client in the complex technical issues and conducts presentations when required.
-Reviews the technical components of the proposals ensuring the efficient -integration of all configured solutions before submission to the sales team for final compilation.
-Prepares technical write-up and associated drawings that describe the solution and highlight the advantages of the proposed solution.
-Studies the available solutions of the competitors to be able to provide the optimum solution emphasizing our strong points and hiding our weak points.
-Involve in customer meetings aimed to describe/discuss the proposed solution and highlight advantages over competitors.