IT Technical Consultant
El-Araby Group
Total years of experience :11 years, 8 Months
1. Manage the deployment, maintenance and upgrade paths of the infrastructure.
2. Design the architecture of the required infrastructure solution.
3. Implement and Configure New IT Solutions.
4. Assisting with project planning, scoping and requirement specifications.
5. Developing designs and alternatives in coordination with other team members.
6. Executing and delivering projects within time and budget constraints.
7. Deliver other IT Teams support when required.
8. Research new technology and implement it or recommend its implementation.
9. Run reports on the system (performance, availability and issues) for IT teams and wider organization (Using OMS, NPM, and Sophos Firewall)
10. Attends workshops and conferences when requested
1. Diagnose hardware and software problems and replace defective components.
2. Perform data backups and disaster recovery operations. (using Symantec Backup)
3. Plan, coordinate, and implement network security measures to protect data, software, and hardware. (using Kaspersky and ATA)
4. Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use. (Using NAP, Sophos Firewall and AD Groups)
5. New accounts set-up and active directory administration
6. Design new computer systems system and server performance
7. Run reports on system performance for team and wider organization (Using OMS, NPM, and Sophos Firewall)
8. Manage staff and user credentials and frameworks
9. Troubleshoot technical issues
10. Create and implement training for staff
11. Manage, deploy and configure hardware upgrades, software updates, security patches and other necessary items on an as-needed basis.
12. Perform daily system monitoring and backup procedures to ensure data security, availability and integrity of required resources, and proper recording of application logs and reviews.
13. Research new technology and implement it or recommend its implementation.
1. Escalate IT issues to the IT Manager where necessary
2. Diagnose and resolve technical issues
3. Undertake small to medium-sized IT projects as instructed by the IT Manager
4. Provide desktop support
5. Support and maintain Desktops, Laptops, ThinClient, Time Attendance and printer
6. Setting up and configuring new laptops and desktops
7. Install authorized software to laptops and desktops
8. Ensuring security and upgrades are applied and kept up to date on desktops and lap-tops
9. Antivirus installation to all desktops and laptops
10. Fault-finding to laptops and desktops
11. Reporting faults and maintaining logs on desktops and laptops
12. Completing internal user moves including phones
13. Patching of network and phones
14. Making of Cat 5 e network cables were necessary
15. Ensure all logs for equipment and users are maintained
16. Creating purchase requisitions for IT hardware/software
17. Ensuring all software purchased licensing is recorded and maintained
18. Exchange server mailbox maintenance including archiving mailboxes
19. Setting up new users and disabling expired accounts in accordance with HR require-ments
20. Providing support for MAC and PC
Provide professional Customer Service, Technical phone and on-site Hardware, Software and PC support
· Record, resolve and support all issues in the Service Desk ticketing system
· Take ownership of delivering support to issues from end to end, prioritising and escalating when required
· Supporting Cloud based infrastructure (Windows Server, Microsoft Exchange, Terminal Services)
· Using trouble shooting tools and techniques to diagnose and implement control actions as necessary to ensure network availability
· Testing, implementing, monitoring and tuning IT systems to ensure optimum performance and highlight potential issues
· Developing technical documentation and reporting as required to prevent future occurrences and to support operational staff
· Providing after hours assistance and support, also part of a weekly rotating on-call roster
Image processing and Software developer
C++
OpenCV
OpenNI
OpenKinect
Department of Computer science and engineering