Senior Officer
MetLife
Total years of experience :12 years, 3 Months
•Developing and reviewing policies, programs and procedures
concerning customer relations.
•Liaising with other organizational units, service agents
, and customer to identify and respond to
customer expectations.
•Planning and implementing after sales service to follow up
customer satisfaction.
•Check customer documents for ensuring the security
of payment.
•Answers inquiries and provides information to
the customer and maintain good relation with the
customer to focus on customer centricity.
•Prepare various financial reports.
•Checks correct and maintain a variety of financial
and other business records and documents.
Result Published on February, 2012
Result published at June 2011.