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Islem Benaissa

Technical Support Advisor ·Topnet

Tunisia

Higher diploma, Applied Science And Technology

Work experience

Total years of experience: 2 years, 6 months

Technical Support Advisor

September 2024 - Present

Topnet

Ariana, Tunisia

September 2024 - Present

Provide customer support and resolve technical issues (Level 1).

Diagnose and solve complaints via multiple channels (phone, email, social media) while ensuring customer satisfaction.

Assist clients with internet configuration and troubleshooting.

Company industry:: Cyber & Network Security

Administrative Assistant

September 2021 - May 2022

Excellence school

Bizerte, Tunisia

September 2021 - May 2022

Handled school administration and coordination tasks.

Assisted teachers in daily operations and supervised students.

Delivered physical education classes.

Company industry:: Primary, Prep, & Secondary School

Education

Institut Supérieur Des Etudes Technologiques

June 2021