First Level Operation - NOC Engineer
Ericsson AB
Total years of experience :15 years, 11 Months
- Perform network surveillance and first level fault troubleshooting of BTSs, BSCs, NodeB, RNCs, eNodeB, MME, HLRs, MSCs and MGWs via OSS. Other nodes being monitored are various IN and VAS nodes such as CCN, Minsat, SDP, Voucher Server, SMSC, MMSC, SGSN, GGSN and the MPBN.
- Alarm List Viewer, Command Handling (CHA) and WinFIOL are the applications used to constantly check the network for any alarms.
- Operational activities as network health checks, first level troubleshooting, corrective maintenance, fault and configuration management activities.
- Configuration management activities as cell configurations and cell parameter changes.
- Manage BSTs, NodeBs, eNodeBs via Element Manager: perform restart, check traffic, create CV, and check alarms.
- Escalate faults to back office and field maintenance. Faults which cannot be resolved at first level are escalated to back office and field maintenance engineers for further troubleshooting and resolution.
- Performance reporting via Business objects.
- Perform shift routines and prepare daily and weekly reports on network faults and activities.
- Perform BTS, BSC, NodeB, RNC, eNodeB, MME, MSC/HLR/VLR parameter modifications in support of NOC back office.
- Attend to customer care trouble tickets on various subscriber complaints.
- Supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation.
- Ensure that the team follows established procedures.
- Ensure statistical information is produced, collated and analyzed on a daily/monthly basis to assist in evaluating the efficiency of the team and to inform resource allocation and service improvements.
- Support in the development and implementation of news services.
- Implement and maintain health and safety, security of staff, equal opportunities, ensuring their understanding and implementation by team members.
- Undertake any other duties as required, which are commensurate with the grading of the post.
- Leading provisioning team to achieve the required SLA/KPIs.
- Attending the internal meetings and customers meetings as the representative of provisioning department.
- Arranging and managing16/7 shifts with backups.
- Setting up and developing procedures and policies.
- Creating performance daily, weekly, monthly reports, Monthly KPI report and Audit Network Elements.
- Evaluating/Reporting the performance of the team/individuals to the management.
- Responsible for SAG (Service Activation Gateway) first level support.
- Activities/Projects leading.
- Dealing with Solaris systems.
- Dealing with VOIP systems (HSS, Iperia, Sylantro, SBC and Sonus).
- Dealing with network monitoring systems (Solar Winds, LTMS, and NMS).
- Dealing with WIMAX/VoIP network elements.
- Provisioning & configuring of Wimax customer premises equipments.
- Taking part in VoIP installing, processing and troubleshooting.
- Solving customers technical problems.
- Helping the customers support team.
