Total Years of Experience: 5 Years, 10 Months
July 2014
To May 2015
Cloud Operations Manager
at iQ Networks
Location :
Iraq - Sulaymaniyah
*Effectively managed day to day operations of all cloud services.
*Delivered superior disaster recovery cloud service.
*Developed and oversaw network operations, service desk, and event management for cloud services.
*Conducted system outage analysis to prevent reoccurrence of incidents.
*Contributed and enhanced security policies and procedures for cloud service.
*Installed various server technologies including Linux and Windows.
*Defined and reported customer facing service metrics and KPIs to monitor process health.
*Delivered superior disaster recovery cloud service.
*Developed and oversaw network operations, service desk, and event management for cloud services.
*Conducted system outage analysis to prevent reoccurrence of incidents.
*Contributed and enhanced security policies and procedures for cloud service.
*Installed various server technologies including Linux and Windows.
*Defined and reported customer facing service metrics and KPIs to monitor process health.
January 2013
To June 2014
Cloud System Administrator
at iQ Networks
Location :
Iraq - Sulaymaniyah
*Performed effective administration & maintenance of virtual machines in the cloud.
*Managed operating and application system installations and patching.
*Acted as liaison between Operations Group and Development Group.
*Proactively monitored the overall health of the network.
*Provided root cause analysis for incidents & problems in the cloud infrastructure.
*Monitored and tested scalability, high availability, and disaster recovery.
*Maintenance of the cloud infrastructure including: physical server and storage configuration, logical storage volumes and storage networks.
*Managed operating and application system installations and patching.
*Acted as liaison between Operations Group and Development Group.
*Proactively monitored the overall health of the network.
*Provided root cause analysis for incidents & problems in the cloud infrastructure.
*Monitored and tested scalability, high availability, and disaster recovery.
*Maintenance of the cloud infrastructure including: physical server and storage configuration, logical storage volumes and storage networks.
October 2011
To December 2012
Network and System Administrator
at Pioneer Co.
Location :
Iraq - Sulaymaniyah
*Installed and maintained computer hardware and software including all peripherals (scanners, printers, etc.).
*Supervised database SQL Server, database backup and restore.
*Performed ERP (Microsoft Dynamics AX 2012) Server installation, installation and configuration for clients.
*Executed Routers and Nano stations installation and configuration.
*Maintained all servers, computers, and information security.
*Preserved active directory, domain controller, domain members policies and domain services (DNS Service, DHCP Service, NAT Service, Router Service and File Server).
*Supervised database SQL Server, database backup and restore.
*Performed ERP (Microsoft Dynamics AX 2012) Server installation, installation and configuration for clients.
*Executed Routers and Nano stations installation and configuration.
*Maintained all servers, computers, and information security.
*Preserved active directory, domain controller, domain members policies and domain services (DNS Service, DHCP Service, NAT Service, Router Service and File Server).
August 2010
To August 2011
IT Technician
at Pioneer Co.
Location :
Iraq - Sulaymaniyah
*Supervised installing cameras, speakers, network cabling, and internet providing services.
*Designed the network infrastructure of our LAN and WLAN.
*Programmed an application (VB & MS Access) that locates all IT devices in the company and provides daily, weekly, and monthly maintenance reports.
*Designed the network infrastructure of our LAN and WLAN.
*Programmed an application (VB & MS Access) that locates all IT devices in the company and provides daily, weekly, and monthly maintenance reports.
August 2007
To August 2008
Documenter & IT Technician
at Burhan International Construction Co.
Location :
Iraq - Erbil
*Provided daily and weekly analysis reports and maintenance for computer hardware and software.
*Monitored network and internet performance and made fixes when needed.
*Monitored network and internet performance and made fixes when needed.
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