Junior Marketing Officer
Ethiopian Airlines
Total years of experience :11 years, 10 Months
• Carry out desk & field studies of new would be destinations.
• Cost-Benefit analysis on existing routes and stations based on the season schedule across the network.
• Monthly performance and commercial reports.
• Weekly performance reports
• Conducted break even analysis for various flights
• Assist other departments by providing data or doing analysis as requested
•Successful resolution of issues
•Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
•Acted professionally and patiently when addressing negative customer feedback.
I have a "Great Distinction" title upon graduation.