Guest Service Supervisor
Wataniya Airways
Total years of experience :1 years, 1 Months
Flight preparation and creation.
Support the company’s external stations.
Handling all passengers’ services, problems & requirements.
Daily distribution of staff.
Counter supervision and passing all the flight details to the Load control staff and ramp staff to ensure the on time performance.
Follow up boarding and flight releasing.
Loading and offloading (baggage, cargo, Mail).
Sending and receiving SITA massages, FLIGHT PLANS, weather & NOTAM.
Responsible for applying all carriers’ procedures and instructions.
Coordination between all operation areas (arrival, lost & found, ramp, )
Handel daily operation to ensure on time performance.
Replaying customer complains.
Trains the new staff and existing representatives.
The Egyptian company for aviation services (EAS) during that period I handled the following airlines:
Lufthansa with Codeco system & guide system& picture system.
Austrian airlines and Qatar air ways with Codeco system in CAI & LXR stations.
Handled condor, Thomas cook and other charter flights in SSH, HRG stations.
Acting group senior for LH group with external stations missions.
Swiss Air with Axs Control system.
Kuwait Air ways flights in SSH station.
Jet airlines
Malta air
British Mediterranean HBE station
Buraq air
Hajj mission Jeddah 2005
Hajj mission Jeddah 2008 traffic supervisor
Alitalia in Ssh station.
Delta airlines in CAI station.
Mersak airline.
Oman Air.
Emirates Airlines at HBE station.
Supervisor for Swiss air handled with Axs Control system.
Swiss air with GUI System.
Supervisor Wataniya airways with Codeco System.
Advanced Customer service by Wataniya airways.