Ismail Ajouaa

Serves as a dedicated B2B consultant for the Staples
Professional account, handling high-stakes corporate
procurement inquiries.
Manages the end-to-end order lifecycle, including logistics
coordination, billing adjustments, and contract-specific service
requirements.
Consistently exceeds performance KPIs (AHT, CSAT, and Quality
Scores) in a high-pressure, English-speaking environment.
Troubleshoots complex supply chain and delivery issues to
ensure seamless business operations for Canadian clients.

Corporate Events: Orchestrated large-scale team-building events and professional workshops for top-tier firms including Attijariwafa Bank and OCP Solutions.
Program Design: Developed and implemented strategic coaching programs focused on soft skills, personal development, and corporate culture.
Operations: Supervised all physical and technical logistics, including venue selection, scheduling, and vendor management to ensure flawless execution.
Client Strategy: Conducted post-event evaluations and data
analysis to improve participant experience and maintain long term B2B partnerships.

Leadership: Promoted to lead and mentor a team ofticketing agents, providing daily coaching and performance feedback.
Revenue Operations: Coordinated the launch of major sales campaigns and ensured system stability during high-traffic periods.
Analytics: Developed and presented detailed sales analysis reports to management to optimize revenue and promotional strategies.
Escalation Management: Acted as the final point of contact for complex customer complaints, managing high-value refunds and technical troubleshooting.

Sales Execution: Managed digital ticketing platforms and monitored real-time inventory for various events.
Customer Support: Provided rapid-response assistance regarding ticket availability, pricing, and purchase issues.
Data Integrity: Ensured all transaction records and customer data were accurately maintained within the CRM.

Handled diverse inbound calls, providing clear information to resolve user queries and build long-term trust.
Maintained and updated sensitive client databases with high accuracy to ensure data integrity.

Conducted professional inbound and outbound communications in an English-speaking environment.
Managed appointment scheduling, email correspondence, and customer claim processing.