إسماعيل Hadar

- Specialize in accident-damaged and external body repairs.
- Serve as main point of contact for customers and insurance agents for all body-related services.
- Assess damage, prepare repair estimates, and coordinate parts availability and approvals.
- Translate technical body repair issues into understandable language for clients.
- Maintain service timeline and ensure all legal documentation is signed and secured.
- Deliver top-tier service and upsell add-ons based on vehicle condition and customer needs.

- Handled mechanical and electrical service diagnostics and repair planning for Lexus vehicles.
- Conducted intake inspections, opened job orders, and liaised with workshop technicians.
- Explained complex mechanical issues to customers in simplified terms.
- Managed estimates, repair approvals, and customer follow-ups.
- Worked closely with technicians to ensure accurate repair completion and timely delivery.
- Contributed to team KPIs through upselling and strong customer satisfaction efforts.