إسماعيل حمد

Key Projects: TETCO DR & MoE Cloud Adoption

• Led the end-to-end migration of Ministry of Energy (MoE) workloads from on-premises infrastructure to Google Cloud Platform (GCP), encompassing workload assessment, architecture design, data migration, and cutover planning, delivering enhanced scalability, cost efficiency, and operational resilience in direct support of Saudi Arabias Vision 2030 digital transformation agenda.

• Architected and implemented a comprehensive Disaster Recovery (DR) strategy on GCP for TETCO, ensuring business continuity, regulatory compliance, and 99.9%+ high availability for mission-critical services.

• Drove pre-sales success by leading RFP analysis, authoring technical proposals, delivering C level executive presentations and live demos, and estimating project costs and timelines, directly contributing to key client wins and positioning Devoteam ME as a trusted cloud partner across the KSA market.

• Managed multiple concurrent project lifecycles as Project Manager, coordinating cross-functional stakeholders, budgets, and technical teams to consistently deliver engagements on scope, schedule, and quality

• Architected and led a monolith-to-microservices migration of a legacy payment platform into 50+ containerized microservices using Docker and Kubernetes, improving deployment agility and supporting 3M+ transactions per month.

• Automated CI/CD and GitOps workflows using Jenkins, ArgoCD, and Helm charts, cutting manual release steps by 85% and enabling daily production deployments.

• Designed and provisioned Dev, QA, and UAT environments via Infrastructure as Code (IaC) using Terraform and Ansible, reducing environment provisioning time by 70% and accelerating release validation cycles.

• Deployed dynamic autoscaling rules across Kubernetes clusters to handle peak traffic loads, reducing P95 latency by 40% during high-demand windows.

• Enhanced database resilience by implementing replication, automated backups, and retention policies across SQL and NoSQL databases, achieving sub-15-minute RTO in failover drills and zero production data loss.

• Built and scaled a unified observability platform: deployed Prometheus and Grafana for telemetry, integrated New Relic for production and DR environments, then consolidated the stack by migrating to SigNoz, reducing mean time to detection (MTTD) by 50%.

• Grew and mentored the SRE team from 1 to 5 engineers, establishing on-call rotations, delivering quarterly trainings, and embedding SLO/SLI frameworks to sustain 99.99% platform uptime.

Key Projects: eGovernment Identity Management (IDM) | Government Service Bus (GSB) | Housing Bank (HB) | Islamic
Arab Bank (IIAB)

• Designed, deployed, and operated Red Hat OpenShift clusters for MoDEEs Identity Management (IDM) platform and multiple banking clients, maintaining 99.9%+ platform availability.

• Optimized IDM data flows and horizontally scaled containerized back-end services, reducing average response times by 40%.

• Partnered with development teams to containerize and deploy financial services including Cliq, efawateercom, and CarSeer for IIAB and Housing Bank, accelerating release cycles.

• Built one-to-one OpenShift lab environments for design validation and rapid troubleshooting, improving mean time to resolution (MTTR).

• Automated backup routines and implemented centralized logging, enhancing incident visibility and reducing risk of data loss.

• Delivered Level 3 (L3) support for Cisco ACI and its multi-cloud integrations with Azure, AWS, and GCP, resolving critical network incidents within SLA targets.

• Architected and troubleshot complex Cisco ISE and enterprise firewall deployments, strengthening network segmentation and threat prevention across client environments.

• Designed and delivered 5+ hands-on technical workshops on networking and cloud security technologies, reducing onboarding time and elevating team proficiency.

• Recognized as Best Employee of the Quarter for outstanding customer satisfaction scores and proactive issue resolution.