إسماعيل insaff

● Lead, coach and develop the IT Operations team (IT Service Desk, Infrastructure and Networking, Information Security)
● Develop and deliver infrastructure transformation and migration solutions to meet today’s growing demand for agile and cost-effective computing solutions on Virtualization Platforms using VMWare technologies (VMware ESXi 7.0 and vSphere)
● Design, Implementation and Administration of Backup environments running on Veeam, Sepsesam backup solutions and Tape libraries (HP LTO 8)
● Responsible for network security and adhering to best practice when working with next-generation firewall technologies i.e., Palo Alto Firewall
● Reviewing and improving existing ICT policies and procedures, ensuring alignment with ITIL best practices
● Driving projects with server builds, decommissions, migrations, storage allocations, network allocations and upgrades
● Network Management: Design, implement, and maintain network infrastructure with Extreme LAN, WAN, VPN networks and switches, and data centre networking
● Design, document, and implement Business Continuity Plan (BCP) and Disaster Recovery (DR) services for the entire enterprise

Skills: Extreme Networks - Switch configurations · VMware vSAN · Veeam · Data Centers · VMware vCenter · VMWare ESXi · Enterprise Network Security

Lead of the IT function. Responsible for all aspects of IT including applications, service delivery, project management, security, vendor management and cost management for the businesses.

● Project manager, responsible to implementation of ERP, CRM, HRIS and POS projects and lead team
● Manage Odoo implementation, design enhancements, system configuration, functionality, and accuracy to improve the utilization of all business applications.
● Manage core architecture and global administrative functions such as Active Directory, Office 365, Microsoft Azure, Core Infrastructure, Storage, Backup, Disaster Recovery, Network and Security
● Maintain server-side database management system (DBMS) applications on multiple platforms
● Maintain service excellence across the teams through KPIs (service availability, IT Operations roadmap, SLAs, aged ticket management).
● Architect the hybrid workplace with a comprehensive edge-to-cloud networking solution covering all aspects of wired, wireless LAN and wide area networking (WAN)
● Maintain service excellence across the teams through KPIs (service availability, IT Operations roadmap, SLAs, aged ticket management).Lead of the IT function. Responsible for all aspects of IT including applications, service delivery, project management, security, vendor management and cost management for the businesses.
● Project manager, responsible to implementation of ERP, CRM, HRIS and POS projects and lead team ● Manage Odoo implementation, design enhancements, system configuration, functionality, and accuracy to improve the utilization of all business applications.
● Manage core architecture and global administrative functions such as Active Directory, Office 365, Microsoft Azure, Core Infrastructure, Storage, Backup, Disaster Recovery, Network and Security
● Maintain server-side database management system (DBMS) applications on multiple platforms ● Maintain service excellence across the teams through KPIs (service availability, IT Operations roadmap, SLAs, aged ticket management).
● Architect the hybrid workplace with a comprehensive edge-to-cloud networking solution covering all aspects of wired, wireless LAN and wide area networking (WAN)
● Maintain service excellence across the teams through KPIs (service availability, IT Operations roadmap, SLAs, aged ticket management).

Skills: ERP Implementations · Project Management · IT Strategy · Cloud Computing · IT Security Policies & Procedures

• Provided a Project Management supporting role in the roll-out of the ERP Project. Managed multiple tasks simultaneously. Scope confirmation meetings with stakeholders and external vendor management to achieve successful project outcomes
• In-depth technical knowledge of database administration and transaction management technologies
• Write scripts related to stored procedures and triggers
• Ensuring the operational health of the Microsoft 365 cloud-based environment including security, availability, performance, interoperability and reliability
• As a Global Admin in Microsoft 365, ensuring the correct governance is in place (Teams, OneDrive, SharePoint,
Azure AD, etc)
• Develop and deliver infrastructure transformation and migration solutions to meet today’s growing demand for agile and cost-effective computing solutions on Virtualization Platforms using VMWare
technologies (e.g. VMWare, vCloud Director, Hyper-V, VDC, Edge gateway etc.)• Provided a Project Management supporting role in the roll-out of the ERP Project. Managed multiple tasks simultaneously. Scope confirmation meetings with stakeholders and external vendor management to achieve successful project outcomes • In-depth technical knowledge of database administration and transaction management technologies • Write scripts related to stored procedures and triggers • Ensuring the operational health of the Microsoft 365 cloud-based environment including security, availability, performance, interoperability and reliability • As a Global Admin in Microsoft 365, ensuring the correct governance is in place (Teams, OneDrive, SharePoint, Azure AD, etc) • Develop and deliver infrastructure transformation and migration solutions to meet today’s growing demand for agile and cost-effective computing solutions on Virtualization Platforms using VMWare technologies (e.g. VMWare, vCloud Director, Hyper-V, VDC, Edge gateway etc.)
Skills: Project Coordination · VMware Infrastructure · Database Administration · IT Infrastructure Management · Enterprise Network Security

• Perform SQL Server installations, backups, upgrades, patches, and troubleshooting
• Installation, configuration, and maintenance of server technologies (Windows Server, AD, TCP/IP, DHCP, DNS, VPN)
• Active Directory (GPO/DNS/DC creation and maintenance)
• Experienced with Firewalls
• Security management using Active Directory and Group Policy
• Remote desktop services (Microsoft RDP)
• Server backups and disaster recovery solutions• Perform SQL Server installations, backups, upgrades, patches, and troubleshooting • Installation, configuration, and maintenance of server technologies (Windows Server, AD, TCP/IP, DHCP, DNS, VPN) • Active Directory (GPO/DNS/DC creation and maintenance) • Experienced with Firewalls • Security management using Active Directory and Group Policy • Remote desktop services (Microsoft RDP) • Server backups and disaster recovery solutions
Skills: Active Directory · Windows Server · Network-Attached Storage (NAS) · IT Audit · IT Infrastructure Management

Developed insurance advisers performance management system win BI using C#, SQL Server, Java Script, CSS