IT Technical Support Engineer
Digital World International Co.
Total years of experience :12 years, 5 Months
Responsible for diagnosing & resolving hardware, software & end users problems.
Installation of HP, Dell PC’s & Printers, Installation, Sharing, Scan folders sharing.
Contribute as a team member for effective operations of IT activities.
Works on Window Server 8/12, AD, Team Viewer, Cisco Router, Switch, Hub etc.
In-depth knowledge of Microsoft Windows client operating systems Windows 7, 8, 10& Microsoft Office 2007 / 2010.
Installation & maintaining 3D graphic devices, software.
Expertise knowledge of understanding IT related issues & find their perfect solutions to fulfill the customers satisfactory.
Maintain project documents in Excel sheets, Plans, inventories, all other project related records in soft & hard copies.
Speaking with customers via email and phone for initial requirement capture
Responsible for diagnosing & resolving hardware, software & end users problems.
Installation of PC HP, Dell & Printers, Installation, Sharing, Scan folders sharing.
Contribute as a team member for effective operations of IT activities.
Works on Window Server 8/12, AD, Team Viewer, Cisco Router, Switch, Hub etc.
Maintaining a wide range of computer hardware and software programmers & IP Phones
In-depth knowledge of Microsoft Windows client operating systems Windows 7, 8, 10& Microsoft Office 2007 / 2010.
Speaking with customers via email and phone for initial requirement capture.
Planning, Maintaining, Monitoring and administering Clients Systems.
Installation Windows 2008 Server R2 in Dell PowerEdge 720
Configuration of 2960 PoE switch, configuration and maintaining call manager 10
Configuration Routers 2811, 1800, 800, with support team if required.
Maintaining Inventory weekly and monthly
To contribute operations of LAN and WAN to ensure maximum uptime.
Remote support of on-site Engineers
Maintaining a wide range of computer hardware and Installation OS, formatting, taking backups
Microsoft Windows client operating systems 7, 8, 10& Microsoft Office 2007 / 2010.
Speaking with customers via email and phone for initial requirement capture.
Planning, Maintaining, Monitoring and administering Clients Systems.
Configuration Routers /switches if required.
Maintaining Inventory weekly and monthly
Professional Certifications Cisco Certificate Network Associate (C.C.N.A) (ID# CSCO11354583)
Professional Certifications Microsoft Certified Professional (MCP) (ID# 5670475) Cisco Certificate Network Associate (C.C.N.A) (ID# CSCO11354583) Educational Qualification S.B.T.E.T. Hyderabad - Diploma in Computer Science Engineering (2005) from V.M.R. Polytechnic, Warangal. Board of Intermediate Education - Inter (Vocational) Computer Science (2002) from Govt. Junior Collage for Boys, Nizamabad. Secondary School Certifications (2000) from R.P.H.S, Nizamabad.
