Senior Professional Service Engineer
Sophos
Total years of experience :9 years, 1 Months
As a Senior Professional Service Engineer for Sophos, you lead the deployment of Sophos Endpoint to servers and user machines as part of the Rapid Response team operating under Managed Detection and Response service. Your main duties include creating an action plan, utilizing endpoint deployment tools and techniques, resolving technical issues, and providing regular progress updates to MDR Incident Response Leads and customers. In addition, you work closely with the C-level team and IT security teams to strategically plan and implement Sophos AV or NDR network detection and response solutions. You develop API and local scripts using PowerShell and Python to meet specific customer requirements. You also collaborate with the Rapid Response team to remediate security incidents and deploy Sophos security solutions, making use of the EDR functionality and Sophos' dedicated threat analysis centre in the console. Overall, as a Senior Professional Service Engineer at Sophos, you provide a strong customer service focus with a commitment to excellence and the desire to delight customers.
As an Engineer III, my primary responsibilities include deploying and maintaining various endpoint security platforms and products such as Host-based IDS-IPS, EDR, and NGAV features. Additionally, I am responsible for integrating and automating endpoint agent maintenance/patching with asset inventory sources, reporting tools for patching and remediation, and maintaining email security infrastructure. I monitor and troubleshoot data loss prevention on both Windows and Linux servers, as well as monitor potential security issues in the data loss prevention system events and maintain the Crowdstrike Anti-Virus system. I investigate and troubleshoot e-mail and host-based security incidents and provide support for audit activities by providing requested reports. I also build and grow collaborative relationships with key stakeholders to achieve common objectives and coordinate with stakeholders for compliance reporting. I provide support for all endpoint platforms and products, from design to support by using various technologies. To provide support for these platforms, I collaborate with engineering and development teams to understand the products and their architectures
As a Security Engineer at Fujitsu, my responsibilities included handling Incident Response, managing High Priority Incidents, performing change tasks, and implementing Anti-Virus-related changes. The major vendors I worked with were Sophos, Symantec, McAfee, and Trend Micro.
As a Technical Support Engineer, my primary responsibility was to monitor and maintain the Sophos Endpoints and Antivirus within organizations. This included installing and configuring Antivirus systems, diagnosing Antivirus faults, and solving technical problems, either over the phone or face-to-face. I worked closely with customers/employees to identify Antivirus problems and provided advice on the best solution. Additionally, I was responsible for logging and keeping records of customer queries, analyzing logs based on the issue, and updating self-help documents so customers could try to fix problems themselves.
As a Senior Practitioner, I was responsible for managing support tickets and resolving technical issues using remote administration tools. Effective case management was critical in this role, as I worked to troubleshoot and resolve challenging technical queries. Specifically, my role involved providing technical support for Symantec Endpoint Protection across a variety of platforms, including Windows, Mac, and Linux. I frequently interacted with customers directly, providing assistance over the phone and ensuring that their technical issues were resolved in a timely and effective manner.
In this game project, I developed a text-based adventure game using PowerShell scripting. The game was designed to offer players an interactive and engaging experience within a command-line environment. The storyline revolved around a character navigating through a virtual world, making decisions, solving puzzles, and encountering challenges. Key features and aspects of the project included: Storyline Development: I created a compelling storyline with multiple paths, choices, and outcomes. This involved scripting various scenarios and responses based on the player's decisions. User Interaction: The game allowed users to input commands and make decisions using text-based prompts. PowerShell scripting was used to process user input and determine the course of the game. Game Mechanics: I implemented game mechanics such as inventory management, item interactions, and character progression. PowerShell scripts handled the logic behind these mechanics. Randomization: To add an element of unpredictability, I incorporated random events and outcomes using PowerShell's randomization capabilities. Visuals: While the game was primarily text-based, I used ASCII art and text formatting to create a visually appealing environment within the console window. Error Handling: Robust error handling was implemented to provide clear and helpful messages when players entered incorrect or unsupported commands. Save and Load: I integrated save and load functionality, allowing players to continue their progress in the game at a later time. Feedback and Output: PowerShell scripts provided descriptive output, narrating the ongoing events, describing scenes, and offering feedback on the player's decisions. Overall, this project not only demonstrated my proficiency in PowerShell scripting but also showcased my creativity in using a scripting language for purposes beyond its conventional usage. It highlighted my ability to design, implement, and iterate on a small-scale interactive game while leveraging the features and capabilities of PowerShell.