Ismail Kaawaase, Ag. Head ICT

Ismail Kaawaase

Ag. Head ICT

Tropical Bank Ltd

Lieu
Uganda
Éducation
Diplôme, MCITP
Expérience
19 years, 1 Mois

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Expériences professionnelles

Total des années d'expérience :19 years, 1 Mois

Ag. Head ICT à Tropical Bank Ltd
  • Uganda - Kampala
  • Je travaille ici depuis septembre 2020

Responsible for providing leadership and direction in IT technical function and services including testing, staff training and development, and implementation and support of applications and any other identified software & hardware products in accordance with best practice IT principles, policies and procedures.

Manager Network Infrastructure and Hardware Maintenance à tropical bank
  • Uganda
  • Je travaille ici depuis août 2007

I hope to become a dependable and innovative professional and mature into an exemplary team leader, excellent and highly successful person in my career within the country and Worldwide.

Senior IT officer Tropical bank à Tropical bank
  • Uganda
  • janvier 2007 à février 2013

1. 2007 August: Senior IT officer Tropical bank

Projects: Globus (banking software), Internet banking, SMS banking, E-Tax, RIA money transfer, E-water, NSSF, VISA. SWIFT UPGRADE


Other responsibilities held are
⇒ Inspect new machines and Install operating systems and other Soft and hardware
⇒ Solve network problems in the bank and all branches in liaison with service desk staff
⇒ Configure & set-up new branches and ATM machines
⇒ Co-ordinate the day to day operations of the bank
⇒ Repair faulty computer hardware and also maintain all hardware and software inventory
⇒ Carry out regular back-up of the banking systems and Perform the banks close of business operations
⇒ Maintain the attendance system and produce daily attendance reports
⇒ Maintain voice recording system and produce reports when needed
⇒ Maintain and manage the PABX (Telephone) system for the bank
⇒ Monitor and produce monthly telephone usage reports
⇒ Monitor and maintain the banks cctv camera system
⇒ Maintain and monitor the banks Access control systems
⇒ Maintain and manage the Human resource software for staff (Cascade) and produce reports when needed
⇒ Configure, maintain the Anti-virus server and ensure that all clients have the latest anti-virus updates.
⇒ General user support
⇒ Train interns

Self à Self
  • Uganda
  • février 2006 à juillet 2007

2. 2006 to July 2007: I.T Field Work.
⇒ Pc repairs
⇒ Hardware & software maintenance
⇒ Configure new machines
⇒ Install SAN
⇒ Preventive maintenance

3. Jun 2005-2006: Trained with computer Point in the field of Information technology.
⇒ Dealing in repairs of computers, printers
⇒ Installation of Software and Hardware
⇒ Carry out preventive maintenance.
⇒ Network Installation
⇒ Customer support

Intern à Computer point
  • Uganda
  • mai 2005 à août 2006

 Dealing in repairs of computers, printers
 Installation of Software and Hardware
 Carry out preventive maintenance.
 Network Installation
 Customer support

Éducation

Diplôme, MCITP
  • à Aptech world wide
  • mai 2013

Microsoft Certified IT Professional (MCITP)

Diplôme, ITIL
  • à Aptech world wide
  • novembre 2012

Information Technology Infrastructure Library Foundation Management in IT service Management

Diplôme, ISMS
  • à Uganda National Bureau of Standards
  • décembre 2010

ISO 27001:2005 based Information Security management system

Baccalauréat, BA.Information technology
  • à Makerere University
  • juillet 2007

I hope to become a dependable and innovative professional and mature into an exemplary team leader, excellent, dependable and highly successful person in my career within the country and Worldwide.

Diplôme, UACE
  • à East high school Ntinda
  • novembre 2003

UACE national award

Diplôme, Computer applications & Internet
  • à Aptech
  • juillet 2003

received a certificate award of completion

Etudes secondaires ou équivalent, UCE
  • à Kibuli Secondary School
  • janvier 2000

recieved a UCE national ward

Diplôme, primary leaving Education
  • à Shimon Dem School
  • janvier 1996

received PLE AWARD

Specialties & Skills

System Maintenance
Computer Hardware Troubleshooting
Day to day Operations
Computer Repair
BANKING
BANKING SYSTEMS
BUSINESS OPERATIONS
CASCADE
CLIENTS
CONTROL SYSTEMS
MAINTENANCE

Langues

Anglais
Expert

Adhésions

Gomba Makerere University old students association
  • coordinate and mobilize people
  • August 2004

Formation et Diplômes

ISO 27001:2005 based Information Security management system (Certificat)
Date de la formation:
April 2009
Valide jusqu'à:
October 2009
Certificate of accomplishment (Certificat)
Date de la formation:
May 2001
Valide jusqu'à:
December 2003
foundation Certificate in IT Service Management (Certificat)
Date de la formation:
September 2012
Valide jusqu'à:
November 2012
certificate of completion (Certificat)
Date de la formation:
September 2012
Valide jusqu'à:
January 2013

Loisirs

  • Football
  • Swimming
  • Travelling
  • Documentaries