Operations Coordinator
Alaa International Equipment Rental Company
Total years of experience :5 years, 6 Months
Coordinate mobilization and demobilization of equipments.
• Coordinate manpower in most effective and economical way to fulfill customer requirements.
• Keep cordial relation with customer.
• Schedule and coordinate transportation of equipments and employees.
• Report and follow up requirements (materials and policy) to concerned department.
• Prepare and maintain proper documents (utilization schedule, job order and gatepass, etc).
• Maintain necessary certifications/license for employee and equipments.
• Maintain document necessary correspondence with customers.
• Coordinate with all departments for operational activities.
• Providing technical support or training for systems and networks
• Instituting protocols for the use of IT across departments and projects
• Act as link between end users and higher level support
• Install and configure software and hardware printer, network cards, etc)
• Perform maintenance activities such as backups, maintain license and upgrade schedules
• Collaborate with other professionals to maintain standards and functionality
• Strong communication and interpersonal skills
• Excellent organizational and coordination abilities
• Prepare regular reports for management officials, attend meetings to present the findings
• Provide customer service support and end user training via phone and the internet
• Analyzed the project requirements and Prepared Test Cases based on Specification.
• Installing the different Drivers (PS, PCL6 & XPS) for integrated module using different Operating systems (Win 8, Server 2012) and testing all the features of printer and also testing internal and external applications
• Involved in Testing the application through different browsers Internet Explorer, Mozilla Firefox, numerous OS, numerous applications (MS Office, Adobe Reader, Adobe Photoshop)
• Performed Smoke and acceptance test cases analysis, reported the test cases to the concerned management hierarchy and log the corresponding issues in the relevant issue tracking tool
• Perform regression testing based on the regression suites available and managing the tasks and activities done by the team members on regression testing. Log the corresponding defects on IBM Rational Clear Quest Tool
• Perform localization testing, guide the team members, help them in executing the test cases, manipulate the results and perform trouble shooting skills if required.
• Worked with CPD team and SME’s for the implementation of test strategy.
• Worked on Web based application (CWIS) tool to access the Printer protocols.
• Executed the test cases for testing the features of V4 Print drivers.
• Updated the test status on daily basis in the defect management tool.
• Interacted with Developers for reproducing the bugs by providing them the required information.
• Identified and logged all the defects in defect management tool.
• Verified and validated the logged defects.
• Actively involved in participation of regular weekly project status meetings to discuss the risks involved in ongoing projects with Teammates and Team Lead.
Qualification University Year of Passing B. Tech (Information Technology) A.M.S College of Engineering, Avadi I.A.F, Chennai, Tamilnadu, India. 2011