Chief Creative Officer
AO Creative Agency (AHMED-ORTIZ e.U.)
Total years of experience :24 years, 11 Months
RESPONSIBILITIES
- Chief Consultant
- Project management
- Creative Director
SPECIALIZATION
>> ADVERTISING: Web-design, social media management, corporate identity, brand development, marketing strategy, customer relations,
>> IT: ERP, CMS, e-commerce, app development, cloud systems, infrastructure
System administration, onsite IT/helpdesk
Employed through ITSDONE EDV Dienstleistungs GmbH an IT operations company based in Vienna.
www.itsdone.at
Key account management (e.g.: Medox, Saudi Embassy, ...);
IT project management;
IT consultancy;
technical support (hosting, mail-services, web-services & solutions);
graphic design (corporate design, web-appearance)
Logistics (import of medical/technical equipment);
operations development (improvement of operational processes, implementation of new technologies);
assistance in tenders;
cooperation in certification with Saudi Food & Drug Authority
Key account management (e.g.: Reiffeisen Informatik, McDonalds, ...);
IT project management;
IT consultancy;
technical support (hosting, mail-services, web-services & solutions);
graphic design (corporate design, web-appearance)
handling all kind of services concerning data center clients (network, hardware, software and backup); escalation/alarm management; technical phone support; dealing with international clients (e.g. AT&T, bwin, Red Bull, Reiffeisen Bank, ...)
Head of customer care center; achieving best service quality level of ISPs in Austria; HR (recruiting, skills training, individual development); de-escalation with key accounts; technical business customer support
Sales key account management; technical support/services; graphic design
Technical customer support (inbound, 1st & 2nd level); product support; training of employees (communication & technical skills)
Event management; graphic design (advertisement)
Support of international and diplomatic clients of Mercedes Benz Wiesenthal
Project for implementing new banking software; software testing; training and support for bank employees on the new system
Supervision of Customer Care Center; Assistant of Manager; HR (recruitment, handling shift rotary, training); technical support (inbound, all levels);
Secretary of Project Management (building Austria's highest skyscraper); in charge of residential buildings; maintenance coordination;
Military training as Infantry Fighter (Private First Class); handling IT infrastructure of the department; secretary to the Colonel; Spokesperson of the soldiers
Trainee in quality control services for Opel General Motors
EUROPEAN ECONOMY AND BUSINESS MANAGEMENT For futher information: http://www.fh-vie.ac.at/mobile_en/Degree-Programmes/Bachelor/European-Economy-and-Business-Management
2 semesters at Technikum Wien - Infomation & Communication Systems (Computer Science)
Advanced courses in Java & C++
3 semesters at Medical University
A-Levels (IT and geometry focus)
