Manager Production System Support
Standard Chartered Bank Pakistan
Total des années d'expérience :11 years, 1 Mois
• Application support on the Linux platform for customer p2p payments system
• Address customer complaints of registration and fund transfer issues, conducting root cause analyses
• Coordinate with regulatory digital payment services and ensure optimal service running
• Generate CSR and private key for SSL/TLS certificate and authentication
• Manage vendor contracts for L2 and L3 support and application services enhancements
• Change management process for enhancements of application services and bug fixes
• Addressing incident with incident management process
• Technical support for ATMs/CCDM operations, ensuring service availability for customers
• Schedule jobs to update OS patches remotely for ATMs/CCDM
• Extracted activity logs of ATMs/CCDM with the help of web-based applications
• Ensured ATMs/CCDM are remotely managed with designated application service
• Performed RCA of application service and health check with IIS manager and logs
• Server/Application Support.
• Manage Application operation and assisted the line Manager.
• Worked as a support analyst for the Application operations.
• Raised/Worked with Change management and incident management and obtained approvals accordingly
• Provide end-user support for daily IT issues
• Manage VMware infrastructure for VMs creation and managing VM resources and Network Infrastructure
• Calculating IP Addresses and assign static address to servers
• configuring DHCP and DNS services for domain
• Active Directory configuration and User management and OU configurations
• making group policies and assigning to OUs
• Installation servers in data centers with tagging and maintaining inventories.
• Application support for end-users and Branch users.
• Prepare servers and Mounting to Racks
• Configuration Virtualized environment with VMWare
• installation Windows Server 2012 and 2012R2
• Analyzed the hardware issues and make preventive
• Configuration AD, DNS and DHCP for the domain
• Configure group policy and apply to the users groups
• Configure AD OU and add users and groups
• Calculate Subnet Mast and VLSM in IP Addresses and configure intra network
• Prepare LABs and provide system support.
• Technical support for hardware/software configurations
• printer configurations and share printer to the user
• Configure MOC Environment within Windows Server 2008R2/2012 and Hyper-V for Active Directory Training
• 2 years Degree program "B-Tech" • Graduated with 3.0 GPA • Major Subject is Telecommunication
• 3 Years Diploma degree program • Graduated with 59.9% • During the Three years program participated Collage IT Fair and secure second position • Professional development completed in System & Network Administration
• Matriculation Science Grade B Govt. N.A Abbasi Boys secondary School 2006-07
Le lien a été supprimé pour non-respect des conditions d'utilisation. Veuillez contacter l’équipe d'assistance pour plus d'informations.