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Ismaizam bin Ismail, Senior Manager

Ismaizam bin Ismail

Senior Manager·Malaysia Airlines

Malaysia

Bachelor's degree, Economics

Work experience

Total years of experience: 29 years, 0 months

Senior Manager

September 2008 - August 2017

Malaysia Airlines

Malaysia

September 2008 - August 2017

• Negotiated, concluded and implemented Codeshare and Special Prorate Agreements to improve connectivity and network revenue. Managed up to 64 Special Prorate Agreements and 30 Codeshare Agreements.
• Represented the airline in ASEAN Transport Working Group Meetings.
• Represented the airline in meetings with Ministry of Transport Malaysia.
• Negotiated Traffic Rights for the airline.
• Represented the airline in industry meetings.
Company industry:
Airlines
Job role:
Management

Manager Tariffs & Pricing Support

July 2006 - August 2008

Malaysia Airlines

Malaysia

July 2006 - August 2008

• Negotiated, concluded and implemented Special Prorate Agreements with airline partners.
• Coordinated filing of fares in major Global Distribution Systems.
• Attended International Air Transport Association (IATA) organised Pricing meetings.
Company industry:
Airlines
Job role:
Management

Manager Sales Planning

September 2001 - June 2006

Malaysia Airlines

Malaysia

September 2001 - June 2006

• Responsible for Special Prorate agreements and Codeshare pricing.
• Managed stations’ requests for schedule changes (frequency, capacity, timings) vis a vis company’s network strategy.
• Coordinated station’ budgets.
• Managed the airline’s General Sales Agents (outsourcing) overseas.
• Participated in airline industry meetings.
Company industry:
Airlines
Job role:
Management

Manager General Sales Agents

April 1999 - August 2001

Malaysia Airlines

Malaysia

April 1999 - August 2001

Managed the airline’s General Sales Agents (outsourcing) overseas in line with the airline’s outsourcing strategy which is essentially maximising revenue with least investment and risks.
• Revamped General Sales Agents (GSA) agreement to make it more robust and current.
• Ensure GSAs compliance to Service Level Agreement (SLA).
• Coordinated with relevant stakeholders.
• Active GSA monitoring and support to ensure Sales targets are met.
Company industry:
Airlines
Job role:
Management

Area Manager Canada

August 1995 - March 1999

Malaysia Airlines

British Columbia, Canada

August 1995 - March 1999

• Responsible for the airline’s Operations, Sales and Administration in Canada.
• Built, support and grow distribution channel from coast to coast.
• Established and maintained rapport with industry bodies, media and authorities.
• Established and maintained rapport with Business Councils.
• Established and maintained rapport with Community/Cultural/Ethnic Associations.
• Actively promoted multi-cultural Malaysia, Australasia and Asean’s multi city stops as Unique Selling Propositions.
Company industry:
Airlines
Job role:
Administration

District Manager Kelantan, Malaysia

January 1994 - July 1995

Malaysia Airlines

Malaysia

January 1994 - July 1995

• Responsible for the airline’s Operations, Sales and Administration in Kelantan.
• Enhanced distribution channel presence and support throughout the state of Kelantan.
• Diversified client profile from predominantly Umrah and Haj market to multi segments and destinations.
Company industry:
Airlines
Job role:
Administration

District Manager Pahang, Malaysia

June 1992 - December 1993

Malaysia Airlines

Malaysia

June 1992 - December 1993

• Responsible for the airline’s operations, sales and administration in Pahang.
• Enhanced distribution channel presence and support throughout the state of Kelantan.
• Grew Corporate business by 20-25%.
Company industry:
Airlines
Job role:
Administration

District Manager Denpasar, Indonesia

November 1990 - May 1992

Malaysia Airlines

Indonesia

November 1990 - May 1992

• Responsible for the airline’s operations, sales and administration in the island of Bali.
• Responsible to generate sales from the 2nd largest city in Indonesia i.e. Surabaya. Healthy year on year revenue growth paved the way for direct services between Kuala Lumpur and Surabaya.
• Developed long haul, corporate and Visit Friends & Relatives (VFR) traffic between Indonesia and Europe especially the Netherlands.
Company industry:
Airlines
Job role:
Administration

Sales Executive Malaysia & Singapore

September 1988 - October 1990

Malaysia Airlines

Malaysia

September 1988 - October 1990

• Coordinated region-wide Sales activities and Revenue reporting.
• Coordinated annual stations’ budgets.
• Assistant to Regional Manager Peninsula & Singapore.
Company industry:
Airlines
Job role:
Administration

Education

International Islamic University Malaysia

January 1988

January 1988

Bachelor's degree, Economics

Malaysia

GPA (point): 2.9 out of 4

GPA (point): 2.9 out of 4

EDUCATION Bachelor in Economics (Hons)
View attachment

Skills

Sales
Expert
Sales
Expert
International Communication
Expert
International Communication
Expert
Strategic Partnerships
Expert
Strategic Partnerships
Expert
Pricing Negotiations
Expert
Pricing Negotiations
Expert
BUDGETING
Expert
BUDGETING
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
MARKETING
Expert
MARKETING
Expert
RAPPORT
Expert
RAPPORT
Expert
REPORTS
Expert
REPORTS
Expert
SALES
Expert
SALES
Expert
SLA
Expert
SLA
Expert
STRATEGIC
Expert
STRATEGIC
Expert
UNIQUE
Expert
UNIQUE
Expert
VENTAS
Expert
VENTAS
Expert
Sales
Expert
Sales
Expert
International Communication
Expert
International Communication
Expert
Strategic Partnerships
Expert
Strategic Partnerships
Expert
Pricing Negotiations
Expert
Pricing Negotiations
Expert

Languages

English

Expert

Training and Certifications

Training
Professional Negotiation Skills
Malaysia Airlines Academy
Feb 2007
Senior Management Development Program
Univerity Technology Malaysia Business School
Apr 2004
Airline Business Course 300
IATA
Mar 2009