Bayt.com
Isra Abbas, Customer Service Representative

Isra Abbas

Customer Service Representative

Emirates Nbd

Location
United Arab Emirates
Education
Bachelor's degree, Accounting and Finance
Experience
10 years, 3 Months

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Work Experience

Total years of experience :10 years, 3 Months

Customer Service Representative at Emirates Nbd
  • United Arab Emirates - Dubai
  • My current job since January 2018

responsible for taking customers' requests, complaints and explaining Emirates Islamic Bank various Products and analyze customers credit card', finance' and accounts' statements explaining it to them and help in figure out the cloudy areas

General manger at Mujadidoun charity organization
  • Sudan - Khartoum
  • July 2012 to April 2016
Financial officer at Mohabah charity association
  • Sudan - Khartoum
  • November 2015 to December 2015
Trainee at Bank of khartoum
  • Sudan
  • April 2015 to May 2015

Education

Bachelor's degree, Accounting and Finance
  • at Ahfad University for Women
  • April 2017

Preparing financial statements and financial reports, book Keeping Journal books and bank reconciliation. budgeting ration analysis and statement analysis

Bachelor's degree, accounting and finance
  • at school of management studies, Ahfad University for Women
  • January 2011

•

Diploma, English
  • at Preston university, Ajman 2011
  • January 2011

Specialties & Skills

BANKING
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team Management
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financial accounting
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accounting
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analytical skills
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attention to details
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excel
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Anti Money Laundering
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MS
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customer service
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record keeping
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regulatory compliance
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CRM
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Languages

Arabic
Expert
English
Expert

Memberships

ACAMS
  • Anti Money Laundering and counter terrorist financing
  • September 2021

Training and Certifications

CAMS (Certificate)
Date Attended:
September 2021
AML for No- Staff (Certificate)
Date Attended:
March 2020
Financial Crimes (Certificate)
Date Attended:
May 2020
Partial Certified Anti-Money Laundering Specialist (CAMS) (Certificate)
Date Attended:
November 2020
Macquarie university (Certificate)
Date Attended:
December 2019
Methods of Money Laundering (Certificate)
Date Attended:
October 2020
Anti Money Laundering Risk base Approach (Certificate)
Date Attended:
October 2020
Anti Money Laundering Red flags (Certificate)
Date Attended:
October 2020

Hobbies

  • Calligraphy