Isra Abbas

• Assisting the Anti-Money Laundering Manager in managing the Anti-Money Laundering (AML) and
Combating Terrorist Financing (CTF) Programme and Payments screening.
responsible for:
• Ensure internal compliance to Central Banks AML regulations and Banks AML policy by accurate
analysis and investigation of RFIs adhering to the laid down procedures.
• Monitoring and mitigating risk in a timely and effective manner whilst keeping Senior Management,
Compliance fully informed of action taken and the outcomes.
• Ensure compliance with national and international regulatory requirements prescribed deadlines.
• Meet Quality levels as per standards laid down in TMU procedure manual.
• Draft reports and discuss observations and AML/CFT risks with stakeholders
Knowledge of local and international regulatory and legislative due diligence (DD) requirements and
appreciation and awareness of industry best practise and standards.
• Interpret and implement quality assurance standards and procedures.
• Assist in departmental projects as required and any other tasks assigned by the respective line
manager.
• Participate in and lead team discussions on the calibration of findings and build consensus prior to
finalizing records.
• Track and review Quality Assurance observations with the Line of Business and Quality Control
management team.
• Perform quality evaluations on defined samples of various work streams, question and investigate the
reliability and integrity of data, the validity of conclusions and the appropriateness of assumptions made.
• Perform root cause analysis and make recommendations for addressing any identified deficiencies.
• Follow up with business to ensure corrective action addresses policy and operational issues identified.
• Strong interpersonal skills.

Doing periodic review analyzing CDD and related parties details form. PrepRing HRA high risk analysis
for the cm provide full summary to cm relationship analyze the cm under review Transactions link the
activities of the cm with the actual Transactions incurred make comparison between documents and
actual Transactions report suspicious activities and coordinate with sourcing units to understand red flags
Using OWC find internal and external watch listed customers

responsible for taking customers requests, complaints and explaining Emirates Islamic Bank various Products and analyze customers credit card, finance and accounts statements explaining it to them and help in figure out the cloudy areas

proven relationship building and management
skills; committed to creating a continuous Steering end-to-end Customer Services activities; handling
improvement culture within a team and monthly 1500 calls on a monthly basis with average handling
organization targeting leadership opportunities in time of 215 seconds,
Compliance or Finance & Accounts with an
organization of high repute Exhibiting skills in fulfilling the requirements of Key Accounts,
thereby resulting in achieving market leadership for the

Steering end-to-end Customer Services activities; handling monthly 1500 calls on a monthly basis with
average handling time of 215 seconds,
Exhibiting skills in fulfilling the requirements of Key Accounts, thereby resulting in achieving market
leadership for the organization Spearheading end-to-end Customer Lifecycle Management from
identification of prospective clients, echno-commercial negotiations till finalization of the deals Providing
world class customer service to clients to maintain customer satisfaction in order generate repeat
business Working closely with customers,
establishing synergistic relationships and finalizing specifications Identifying & Attending to clients
complaints and undertaking steps for effectively resolving them; interacting with the customers to gather
their feedback regarding the product satisfaction,
Managing customer centric operations and ensuring customer satisfaction by achieving delivery & service
quality norms Creating & sustaining a dynamic environment that fosters the development opportunities
and motivates the high performance among the team members.

incurred risk assessments, customer due communicated the details of company products to various
diligence (CDD), enhanced due diligence(EDD) customers, gathered their orders and confirmed the same
and investigations. along with shipment information Managed customer requests
ability to deal with transaction monitoring and attended to customer escalations
systems.
solid Knowledge about the legal and regulatory requirements. President Ahfadian Mujadidoon Association

liquidity management, bookkeeping, fund tracking, bank reconciliation, financial reporting, and
accounting review on a daily basis.

customer service, personal banking, teller services and electronic clearance and as a cashier