Regional Risk and Compliance Specialist
Danish Refugee Council
Total years of experience :15 years, 7 Months
Overall role is to support the Regional Management and Risk and Compliance function to establish an efficient program of Risk & Compliance across the region with including support to country programs. The position has a strong focus on compliance with legal requirements in middle eastern countries, donor regulations, internal policies and procedures of DRC and Code of Conduct and anti-Fraud/corruption.
Risk Management:
Support Regional Head of Support Services (RHoSS) in ensuring quarterly Risk updates are made, discussed and decisions are well communicated. Develop trends for the region on quarterly basis for discussion. Guide Compliance teams in the region on key risk areas on quarterly basis and develop Work Plans for the teams. Be a technical resource person for the Risk management teams in countries.
Strengthen, further develop, and ensure implementation of the Risk and Compliance strategy and action plan for DRC.
Compliance Management:
Conduct spot checks and compliance review of key risk areas of countries in coordination with RHOSS. Based on DRC operation/program handbook as well as donor and legal regulations, develop tools and methods for independent, systematized compliance checks on high-risk issues, particularly related to programme implementation and legal issues. Implement compliance checks in countries and provide regular support to R&C unit in countries. Develop and implement system in all countries to regularly asses and report on compliance with legal regulations.
Accountability:
Develop and implement the various trainings as per the action plan for all DRC full-time, casual, and volunteer staff. Lead trainings related to CoC, CoCRM, RM and compliance with support of regional risk and compliance coordinator. Support RD and RRCC in increasing the awareness and visibility of accountability mechanism of DRC.
Coordinate with Countries to ensure the Accountability Improvement Plans are regularly updated & progress is monitored. Register and manage all suspected misconduct cases being the CoC Regional Registrar and raise a regular followup reports to countries in the region and to HQ. Investigate all cases escalated to Regional Office level whether on Fraud allegations, SEA, CoC, or Child Safeguarding. Be part of the Regional COCRM process and undertake COC and management investigations when required.
Reviews the organizational Strategy and participates effectively with a leading role in strategy development as a focal point including planning for the strategy,
Conducting the necessary inductions, alignment with the global Save the Children approaches, raising progress reports, etc.
Contributes to the effective implementation of, and compliance with key organizational policies and procedures within SC Jordan.
Evaluates internal control system, in away that ensures compliance with local laws, regulations, and donor requirements, and recommend neccessary improvements to internal control system to achieve a better effectiveness and efficiency.
Helps the organization achieve its objectives by promoting accountability and better decision-making.
Works on identifying risks that hinder achievement of organization's objectives; assesses the adequacy of internal control system to reduce the identified risks; and recommends appropriate internal control system to efficiently reduce/miitgate associated risks.
Builds capacities in internal control systems, fraud prevention, child safeguarding and in Accelerating Delivery and Improvement being the 1st certified practitioner in Jordan and the region, for better learning, accountability, participation and efficiency.
Performs office audit and field audit for areas of operations to incorporate results and daft accurate observations and recommendations that incorporate corrective, and preventive measures to address the risks in those areas.
Lead investigations related to fraud allegations and manage the whole fraud system including evaluating the impact of any fraud incident on the organization.
Supports the external auditor(s) in preparing spot-check (audit) plans, coordinates and initiates the visits schedule for Save the Children various offices/ locations, and reports the findings to the CEO with all gaps recommending corrective actions.
Monitors the implementation of SC Jordan programs and functions thru monitoring the KPIs in a way ensures the alignment with SCJ Strategy and the implementation plans, reports the progress, tracks the deviations and suggests revised measures or targets in coordination and agreement with the CEO and the SLT/GMT.
SCOPE OF WORK: Reporting to the Chief Executive Officer (CEO), Quality Assurance Section Head is responsible for the development and implementation of a quality assurance program for the delivery of the company products and services, which will align internal processes with recognized quality industry standards. This role provides leadership and direction to the quality assurance team and provides advice and support as the subject matter expert in quality assurance.
DUTIES & RESPONSIBILITIES:
• Implementing and developing the systems and action Plans related to the Quality Management System (ISO 9001), Environmental Management System (ISO 14001) and Safety Management System (ISO 18001) to match the international standards.
• Develop Objectives, Policies, Procedures and Risk Plans with departmental Heads in a way that ensures the efficient business processes.
• Monitor the Quality Department technical performance and establish the Key Performance Indictors (KPIs) for the Department's staff.
• Develop and implement an audit approach to evaluate and test the internal controls and the overall organizational compliance.
• Collaborate with other functional units to ensure integration of quality assurance standards, practices and methodologies with the daily operations, strategic initiatives, continuous improvement initiatives, risk management activities, internal controls, and governance activities.
• Perform the audit plan and review the outcomes of the internal and external audits to identify systematic issues and make recommendations to address them.
• Provide subject matter expertise in quality assurance for capacity building and during the decision making process.
• Provide coaching, leadership, direction and mentoring to the Quality Assurance junior engineers in relation to the audit process.
SPECIFIC RESPONSIBILITIES:
• Supervise the ISO procedures implementation within the company and assure the matching between the Quality System and the procedures of ISO 9001:2000 certificate.
• Continuous supervision on procedures documentation, and auditing for JLVM’s Quality Management System, Environmental Management System and Safety Management Systems.
• Employ best practices and methodology; 6 Sigma tools, LEAN Manufacturing, 5S, 6 Sigma, JIT, Quality Gates, and other management strategies to achieve goals and continuously improve systems.
• Follow up on all Quality processes including review the results of the random checks and evaluate the inputs and outputs of the processes.
• Supervise and follow up on the continuous improvement of the Quality Assurance function different aspects and areas.
• Conduct planned and non-planned audits to assure the implementation of the company policies and procedures.
• Track and report out on KPI’s including analysis and corrective/improvement activities
• Participate in establishing rules, work instructions, specifications and processes ensuring the effective implementation and full compliance to these procedures in the company.
• Facilitate effective root cause analysis and corrective actions including actions to prevent reoccurrence
• Supervise the capacity building of the subordinates, determine their training needs and evaluate the training results in coordination with the HR Department.
• Follow up on all subordinates issues including vacations, leaves, sick leaves and others in MenaMe and MenaItech systems and in coordination with the HR Department.
• Prepare the appraisal performance reports for the subordinates and raising the needed recommendations as per the performance Appraisal System.
• Represent the company at KADDB Investment Group as a Group Standard Manual Owner, Problem Basket Owner, Balanced Score Card Advocate, Risk Assessor, and KPIs Analyst.
• Execute any other tasks or responsibilities assigned by the CEO.
SCOPE OF WORK: The Special Projects Section Head manages the organizational development and the special projects. Project management responsibilities include the coordination and completion of projects on time, within budget and according to a pre-determined scope. This section head role is to oversee all aspects of the projects, set deadlines, assign responsibilities, monitor implementation and summarize the progress of projects and raise the reports for the upper management.
GENERIC RESPONSIBILITIES:
Managing Projects like ERP Dynamics AX Project, Company Upgrading Plan Project funded by JEDCO, Faculty For Factory Project with University of Jordan, King Abdullah II Award for Excellence (KAAE), as the following:
• Develop project plan to track progress.
• Ensure that all projects are delivered on-time, and within budget.
• Manage changes in project scope, schedule and costs.
• Monitor the project performance using appropriate measurement tools and taking corrective actions where needed.
• Create a comprehensive project documentation file and keep the regular Reporting to management.
• Evaluate and asses the project deliverables, successes and lessons learnt.
SPECIFIC RESPONSIBILITIES:
• Develop a detailed project plan to monitor and track progress.
• Develop spreadsheets, diagrams and process maps to document stakeholders’ needs.
• Assist in the definition of project scope, objectives, deliverables and risks, involving all relevant stakeholders and ensuring the project technical and financial feasibility.
• Ensure resource availability and allocation and coordinate internal resources and third parties/vendors for the effective execution of the projects.
• Measure project performance using appropriate tools and techniques.
• Ensure that all projects are delivered on-time, within scope and budget.
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques and when needed.
• Report and escalate to management where needed.
• Perform risk management to minimize project risks.
• Create and maintain comprehensive project documentation.
• Track project performance, specifically to analyze the successful completion of short and long-term goals.
• Meet budgetary objectives and make adjustments to project constraints based on financial analysis.
• Raise progress Reports regularly, take the necessary corrective actions and document the lessons learnt.
• Perform other related duties as assigned.
SCOPE OF WORK: To provide a comprehensive administrative, organizational and strategic support to the CEO and the executive/management team. To keep track of the CEO requests to the executive/management team and correspond directly with others who are critical to the company's success, including other company executives and the board of directors, who will all come to know that Management Support Executive can be trusted to follow through.
GENERIC RESPONSIBILITIES:
• Provide high-level, confidential administrative duties to the office of the CEO and to management team. Duties may be clerical, administrative and project-based to include handling information requests, preparing reports and correspondences, drafting presentations, summarizing reports, prepare analysis reports, etc.
• Interact with the board of directors for specific duties. Duties can include scheduling board meetings, handling logistics of board meetings, sending materials for review prior to the meetings, taking and distributing notes and fielding general queries from board members.
• Provide administration duties for the CEO to include photocopying, collation and production of statistics, monitoring of correspondence and maintenance of filing system, beside any other reasonable administrative and clerical duties which may be required from time-to-time, as directed by the CEO.
SPECIFIC RESPONSIBILITIES
• Provide direct support to the General Manager thru preparing all the needed Reports & Presentations (Annual Report, Strategic Plan, Business Plan, etc).
• Participate in drafting and reviewing the future plans and policies that expected to improve the work and submit the comments to the CEO.
• Evaluate and draft the departmental Objectives thru MBO (Management By Objectives).
• Attend all BOD meetings and take the minutes and follow up till the closure of the outcome.
• Conduct research, analyze findings and report on them to the CEO and the management team.
• Attend meetings alongside the CEO or even attend to follow up on his behalf.
• Prepare the needed marketing researches and plans as a member of the Business Development Team, this could include participating in international exhibitions to support the marketing team.
• Deputies for other members of the executive/management team when appropriate.
• Act proactively and without much supervision, anticipating needs and following through.
• Follow up on all tasks appointed from the CEO to the executive/management team, draft priorities and present the status /progress in all management meetings.
• Support executive/management team in drafting their objectives, set their risk plans and submit their progress reports following the agreed format and templates.
Master’s in Business Administration (MBA) Al-Yarmouk University (YU), Jordan. (Avg. 92.5 out of 100; 1st rank)
B.SC in Chemical Engineering. Jordan University of Science and Technology (JUST), Jordan. (Avg. 80 out of 100; 4th rank)