Isra Elkhidir

• Handled inbound calls from customers requesting membership
cancellation.
• Applied retention strategies to maintain customer subscriptions
and reduce churn.
◦ Communicated service value clearly and addressed customer
concerns efectively.
• Demonstrated strong persuasion, negotiation, and problem
solving skills.
• Maintained accurate records of customer interactions and out
comes.

• Conducted outbound calls to potential customers to introduce and pro
mote Medicare insurance plans.
• Explained plan benefits and answered customer questions in a clear
and professional manner.
• Identified customer needs and matched them with suitable insurance
options.
• Achieved daily call targets and contributed to lead generation and sales
eforts.

• Provided accurate information about company services to cus
tomers.
◦ Handled customer inquiries, complaints, and problem resolu
tion.
◦ Tracked shipments and coordinated service requests.
◦ Maintained accurate customer records and data entry.