إسراء عباس, Sales Manager

إسراء عباس

Sales Manager

BookingCW

البلد
المملكة العربية السعودية - الرياض
التعليم
بكالوريوس, Tourism guidance
الخبرات
8 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :8 years, 5 أشهر

Sales Manager في BookingCW
  • مصر - القاهرة
  • مارس 2015 إلى مايو 2019

- Planning and managing the hiring and training for the sales team.
- Managing and coordinating all sales activities.
- Preparing sales budgets and projections and approving expenditures.
- Tracking and analyzing sales statistics based on key quantitative metrics.
- Handling and resolving customer complaints regarding a product or service.
- Setting discount rates and determining price schedules.
- Making data-informed decisions to drive the performance and resources allocation.
- Developing and maintaining relationships with key clients.
- Overseeing and managing performance of the sales team.
- Identifying emerging markets to build new sales opportunities.

Sales Team Lead في online media
  • مصر - القاهرة
  • يونيو 2013 إلى يناير 2015

- Lead team of 6 sales executives to achieve monthly sales targets resulting in a 25% increase in market share.
- Identified and recruited top-performing sales executives resulting in a 45% increase in sales revenue within 12 months.
- Developed and implemented successful communication methods for sales plans and targets resulting in a 25% increase in team productivity.
- Conducted regular audits to ensure team members adhered to quality parameters, resulting in a 30% reduction in errors.

Sales Executive في online media
  • مصر - القاهرة
  • يناير 2012 إلى مايو 2013

- Setting sales goals and developing sales strategies.
- Researching prospects and generating leads.
- Contacting potential and existing customers on the phone, by email, and in person.
- Handling customer questions, inquiries, and complaints.
- Preparing and sending quotes and proposals.
- Managing the sales process through specific software programs.
- Building and maintaining a CRM database.
- Meeting daily, weekly, and monthly sales targets.
- Participating in sales team meetings.

Customer Services في Vodafone - Egypt
  • مصر - القاهرة
  • ديسمبر 2010 إلى يناير 2012

- Handling customer complaints
- Provide appropriate solutions and alternatives within the time limits
- Follow up to ensure resolution.
- Keep records of customer interactions.
- Process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.

الخلفية التعليمية

بكالوريوس, Tourism guidance
  • في future academy
  • يونيو 2016

I have worked on a lot of research in the Pharaonic, Islamic and Coptic civilizations since their inception, and my graduation project was about these civilizations, I visited many tourist attractions such as museums and temples, and one of the places I liked the most was the churches in ancient Egypt

Specialties & Skills

Strategy Work
Communication Skills
Sale Negotiation
Customer Handling
B2B Sales
Teamwork
Communication skills
Multitask
sales strategy
customer service
team leader
sales preformance
negotiation
problem solving
operation
sales representatives
Team Leadership
Management
Team Management

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.



اللغات

العربية
اللغة الأم
الانجليزية
متمرّس

الهوايات

  • learning
  • Traveling
  • Reading
  • Listening To Music
  • Soccer