Senior Business Analyst and Quality manager
Softec International
Total years of experience :16 years, 8 Months
• Business Requirements handling and documentation
• Prepare Business document requirement, SRS, FSD for projects.
• Translating client requirements into highly specified project briefs
• Delivering detailed requirements from Business Clients to technical.
• Responsible for the alignment and communication of the requirements to the technical stakeholders.
• Develop progress meeting presentations with the client to make sure we’re on the right track.
• Meet with the users and gather detailed information on their daily basis duties and functionalities
• Responsible for the analysis and documentation of the end to end project requirements, and requirements phasing.
• Design mockups for the customers.
• Maintain regular interactions with the developers and project stakeholders so that the user expectations are communicated clearly and regularly
• Prepare quality management plan for projects.
• Handle the change management process if there are any new requirements or changes proposed
Projects:
1. Smart Traffic Center with Abu Dhabi Police and SAAED in Abu Dhabi
2. Abou Ghaly London Taxi in Egypt
Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
Design programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
Improve systems by studying current practices; designing modifications.
Recommend controls by identifying problems; writing improved procedures.
Define project requirements by identifying project milestones, phases, and elements.
Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
Maintain system protocols by writing and updating procedures.
Provide references and support for system's end- users.
Maintain user confidence and protects operations by keeping information confidential.
Design and develop technical reports by collecting, analyzing, and summarizing information and trends, according to end-users requirements.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
Contributes to team effort by accomplishing related results as needed.
Skills: Software Design, Software Documentation, Software Development Process, Software Requirements, Analyzing Information, Teamwork, Software Maintenance, Written Communication,
Tools: SAP, ORACLE 10g, 11g, forms builder, reports builder, PL/SQL, SQL plus, Java, ABAP.
• Business Requirements handling and documentation
• Delivering detailed requirements from Business Clients to technical.
• Quality assurance of service delivery as per requirements and time schedule.
• Representative for the ISO 9001 certification authority. Select, develop and evaluate internal Quality Auditors.
• Develop audit plans and schedules for monitoring performance of quality control and quality inspector personnel.
plan, organize, and direct quality assurance audits for assigned projects.
• Organize and lead the Internal Quality Audit process and I'm responsible for arranging and liaising Audit visits by contacting Unit Heads of concerned area and external Surveillance Auditors.
• Preserve Internal Quality Audit Questionnaires / Other documentation i.e Non Conformity Reports / Corrective Action Requests / Internal Quality Logs and obtain feedback from surveillance Audits.
• Finalize Internal Quality Audit reports by validating audit findings / Discussing root cause and closures of non conformities with heads of departments and approve closures./ Conducts Management Review Meetings periodically.
• Monitors, evaluate and analyze Audit findings and follows up on Non Conforming Reports (NCRs) and Corrective Action Requests (CARs) to ensure that the resolution of all outstanding reports.
Responsible for automating projects for testing purposes, write automation scripts, write test cases and analyze use cases.
Executing test cases and extracting test data, involved in the planning and estimation for projects. Also involved in knowledge transfer and handover of projects..Responsible for reporting defects to developers and negotiating with developers in matters regarding new requirements and new implementations. Develop design documents for the requirements.
Write test cases and automation scripts to be used in the regression phase.
Tools used: QTP9, 10 and 11. Quality center.
Participate in the requirements gathering phase, design test cases and several scenarios, test the newly developed updates in the system and make sure they're defect-free.
Automate testcases, through writing scripts to make it easier and time saving at regression testing phase. I was also involved in testing estimates and planning of the iteration.
Tools used : Test complete, Test log, VSTS2008, VSTS 2010.
Technical support for Orange employees all over the world. Problems troubleshooting and solving trouble tickets for Orange employees.
Analyst.
Helped in designing the web page.
IT help desk.
Telemarketer
Trainee
B.Sc. in Computer Science in August 2007, jointly from both MSA University (Modern Science & Arts) in Egypt, and Middlesex University in England with Upper-Second Class Honours and GPA 3.03. High School Diploma in 2003 from International Schools of Egypt2000 in Cairo.
