إسراء الشامي

• Direct the timely preparation and submission of accurate attendance reports for
Registry and outsourced staƯ, ensuring 100% alignment with HR policies and
internal deadlines.
• Enhanced attendance monitoring by proactively tracking discrepancies,
following up on pending clarifications, and maintaining organized audit-ready
documentation.
• Serve as the primary communication bridge for HR updates, ensuring all new
policies and procedures are clearly understood and implemented within the
Registry Department.
• Strategically prepare and coordinate shift rosters in advance to guarantee
seamless operational coverage and prevent service interruptions.
• Act as the dedicated IT Liaison, coordinating system updates and technical
adjustments for employees to ensure full resolution of access issues.

Registry Administrative EƯectiveness
• Draft oƯicial letters, memos, and complex reports with high precision, adhering
to strict organizational standards and professional etiquette.
• Architected and maintained a structured filing system (physical and digital) that
optimizes record retrieval and ensures long-term data integrity.
• Analyze incoming submissions and correspondence to determine priority levels,
ensuring appropriate distribution and rigorous follow-up on action items.
• Manage the Directors daily incoming digital communication, ensuring timely
professional responses and proper routing of sensitive inquiries.

OƯice Management & Coordination
• Provide high-level executive support to the Director, managing confidential
schedules and handling sensitive information with the utmost discretion.
• Supervise the progress of tasks assigned by the Director to registry employees,
ensuring proper understanding and timely execution through continuous status
updates.
• Maintain secure, archived records of all confidential department information,
ensuring availability for future reference while protecting data privacy.

Financial & Compliance Responsibilities
• Process payment recommendations, refund requests, and purchase orders in
strict compliance with UDC financial policies and internal audit procedures.
• Maintain meticulous petty cash records and supporting documentation in
accordance with Finance Department guidelines.
• Support department budget tracking activities, ensuring all financial
documentation is accurately recorded, verified, and archived.

• Execute complex patient admission and registration workflows using customized
medical software, handling new file creation and appointment scheduling for
various specialties.

• Produced promotional material and press releases, supervising the production
of tickets and advertising collateral to maximize event attendance.

• Maintained a professional and empathetic attitude while responding to a high
volume of customer inquiries via phone, email, and in-person.
• Proactively reached out to patients regarding new medical oƯers and health
packages, contributing to increased clinic revenue and patient retention.
• Resolved customer complaints by acting as a mediator between patients and
medical staƯ, ensuring positive outcomes and service recovery.

Provide services to customers, check and review customer feedback.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Arrange conferences, meetings, and travel reservations for office personnel.
Complete forms in accordance with company procedures.
Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
Locate and attach appropriate files to incoming correspondence requiring replies.
Maintain scheduling and event calendars.
Schedule and confirm appointments for clients, customers, or supervisors.
Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
Operate electronic mail systems and coordinate the flow of information both internally and with other organizations.
Review work done by others to check for correct spelling and grammar, ensure that company format policies are
followed, and recommend revisions.
Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet,

Ensure meetings are effectively organised and minuted.
Maintain effective records and administration.
Handle incoming and outgoing correspondence.
Answer, and refer calls and queries.
Prepare quotations to be sent to clients.
Control all aspects of project documentation on multiple simultaneous projects.
Prepare, operate and update Document Control Procedures in line with the Company’s Document Management System.
Ensure proper document control support is given to each project.
Produce and maintain Document Progress Reports to Project Managers.
Ensure all documentation provided is as per Client quality formatting requirements.
Create Document Control and correspondence folders for individual projects.
Work in strict co-operation with the Project Manager to ensure project progress status integration.