Israel Aladeojebi

Customer Care Officer

Mainstreet Bank Ltd

البلد: نيجيريا
التعليم: بكالوريوس, Geography
الخبرات: 6 years, 1 أشهر

الخبرة العملية

مجموع سنوات الخبرة :6 years, 1 أشهر

Customer Care Officer في Mainstreet Bank Ltd

نيجيريا
يناير 2010 إلى يناير 2014

 Managed and supported bank customer support, sales and general operations with high attention to service
quality, performance goals and compliance.
 Achieved and maintained reputation for outstanding customer services in responding to customer inquiries
in service information, account management and problem resolution.
 Improved customer service team and operational efficiency and productivity with hands on training and
performance guidance.

Account Manager في Coterie Network Solutions

نيجيريا
يناير 2009 إلى يناير 2010

 Assisted existing and new clients with purchase and setup of internet connection and Pay TV dish services.
 Contributed to revenue growth through development and maintenance of loyal business to business
relationships generating referrals and repeat business.
 Drove lead generation and increased sales with continuous promotion and education of Pay TV advantages
and product offerings.
 Resolved hardware and software related incidences.
 Developed, trained and managed two sub-distributors to sell products within territory.

Administrative Officer في Coterie Network Solutions

نيجيريا
يناير 2008 إلى يناير 2009

 Tracked inventory to identify and ensure fulfillment of departmental needs.
 Introduced cost effective solutions and process improvements to re-organize and increase department
efficiency.
 Coordinated timely deliveries, managed mailroom operations, supervised support staff, managed fleet
operations, and maintained shipment, supply and delivery logs.
 Handled all aspects of procurement and distribution, including input and control of all accounting and

Customer Relationship Officer في Skye Bank Plc

نيجيريا
إلى

HI G HLIGHTS
 Increased annual revenue by 83% by creating effective strategies to expand existing customer services.
 Slashed payroll/benefits administration costs 30% by re-negotiating pricing and fees without sacrificing
continuation and quality of services.
 Improved service delivery turnaround time and prevented loss of key accounts through proactive research
and resolution of client conflicts.
 Cross-sold services at rate of 30%, upgrading customers to different plans and product packages.

الخلفية التعليمية

بكالوريوس, Geography

في University of Lagos
يناير 2005

courses: Oracle Certified Professional, 2008

ماجستير, Urban and Regional Planning

في University of JosYale University

ED UCATION & C REDENTIALS

Specialties & Skills

Management Control

خدمات بيت.كوم