Service & Spare Parts Manager
Shaker Group
مجموع سنوات الخبرة :21 years, 3 أشهر
Al Hassan & Hussein G. Shaker Co. Ltd. (Khobar, Saudi Arabia) from November 2015 till date.
Designation: Service & Spare Parts Manager (For Entire Eastern Region).
Our Company is the Sole Distributor of the following products in Saudi Arabia:
1. Midea Air Conditioner. VRF, Package, Floor Standing, Concealed, Cassette, Split, and Window AC.
2. Beko Home Appliance. Refrigerators, Freezers, Washing Machines, Dishwashers, Cooking Range.
3. Candy Home Appliance. Washing Machines & Dryers, Vacuum Cleaners.
Achievements:
Completed Midea Products Service Training.
Beko Appliance Service Module Training.
Candy Wi-Fi and App Module Training.
Role & Responsibilities:
To ensure that the customer gets the best after sales service based on our warranty policy.
Plan & execute daily work schedule of the service team based on complaint received by call centre.
Keep track of the service teams on the field and instruct them to visit a new customer based on the current location of the team. This reduces the time taken to serve the customers.
Keep the RTAT (Repair Turn-around Time) low and below our competitors to ensure goodwill which helps in increasing sales.
Train and guide technicians on a regular basis for new products and/or new error codes.
Report quality issue if any to the National Manager to improve product performance.
Talk to customers directly in case they need to have further discussion to resolve the issue.
Keep track of the availability of Spare Parts and re-order when it reaches minimum level.
Classify the Spare Parts as Fast Moving, Normal & Less Moving items in order to let the procurement department know which items to order on priority. This also helps in reducing blockage of funds and proper space utilization of the warehouse.
Submit report to National Manager for claiming In-Warranty Spare Parts from Manufacturer.
To ensure that all receiving and issuance are properly posted in the software and conduct regular inventory to verify the same.
Prepare monthly report for the Service Department to be submitted to the Head Office.
1. Supervising project stores of the company namely Construction, Operation & Maintenance Projects.
2. Plan and manage the functioning of warehouse to maximize efficiency and improve productivity.
3. Organising the layout and set up of the warehouse for the appropriate storage of goods and supplies.
4. Follow-up with the Procurement & Logistics department for timely delivery of materials.
5. Implementing cost cutting rules in all aspects of warehouse transactions and related activities.
6. Managing and checking all inventory records and making evaluation reports.
7. Taking perpetual inventory to ensure that the physical stock is the same as Oracle stock.
8. Submit monthly receiving, issuance and stock balance report to Store Manager and Site Project Manager.
9. Setting and allocating targets to warehouse staff and organizing staff training activities.
10. Maintaining and overseeing the shift allocations and workings of all warehouse staff.
1. Assess local market conditions and develop forecasts, financial objectives and business plan for the branch.
2. Recommend desirable changes in the policies and goals of the branch and the organization.
3. Communicate effectively with other branches and senior managers by sharing information on effective practices, competitive intelligence, business opportunities and needs.
4. Ensure the safekeeping of company assets, including structures, equipments, inventory and cash.
5. Evaluate regularly the effectiveness of the branch operation, to see that the policies are being observed and goals are being attained.
6. Ensure proper coordination with HO, by submitting reports from time to time.
7. Take responsibility for the orientation of new employees.
8. Follow company policies and procedures.
1. Managing & controlling the Warehouse operations, receiving, handling, issuing, internal delivery of Raw Materials, Spare Parts & Consumables for Machineries and HVAC products.
2. Identify, develop, propose and implement procedure for the improvement of the department in order to ensure the reliability and effectiveness of the warehousing operation.
3. Focus on cost control measures, to reduce cost and increase margin of profit.
4. Maintain up to date and accurate records on the inventory software of stocks on hand, receipts, and issues.
5. Co-ordinate with Purchase Department to have sufficient supply of items without any delay in work flow.
6. Co-ordinate with Accounts Department to provide an updated record for them to finalize and prepare financial statements on time.
7. Conducting monthly stock takes with team. Ensure minimum and maximum levels are established, in order to minimize overstocking.
8. Preparing monthly reports analyzing stock movements.
9. Maintain proper shelving per item group and product.
10. Maintain cleanliness of all warehouse location and ensure standards on HACCP, life & safety are at all times maintained.
1. Handling around 6000 different types of automobile spare parts, tyres and lubes.
2. Receiving stocks and verifying these against invoices/delivery orders from suppliers.
3. Determining discrepancies in received goods and preparing claims for short/excess items and raising claim forms for damaged and/or wrong parts.
4. Prepare Goods Receiving Notes and make immediate posting of data to avoid delay in supply to the counter.
5. Utilize maximum use of available store space by making a distinction between fast moving items and other items.
6. Maintain the re-ordering level for each item and inform about it to the purchase department accordingly when any item falls below that point.
7. Keep the inventory program up-to-date.
8. Carrying out annual inventory under the supervision of external auditors and assisting Parts Manager in preparing the discrepancy/stock adjustment report for Senior Managers.
9. Supervise laborers and assign work schedules.
10. Adhere to standard safety and security rules to safeguard against pilferage and accidents.
