Israr Mohammed

Our Company is the Sole Distributor of the following products in Saudi Arabia:

1. Midea Air Conditioner. VRF, Package Units, Floor Standing AC, Concealed, Cassette, Split, and Window AC.
2. Beko Home Appliance. Refrigerators, Freezers, Washing Machines & Dryers, Dishwashers, Cooking Range.
3. Candy Home Appliance. Washing Machines & Dryers, Vacuum Cleaners.

Key Responsibilities:
• Parts & Inventory Management: Manage and coordinate over 4000 SKUs related to HVAC and home appliances. Oversee the inventory management system, ensuring that all parts are accurately tracked and readily available. Address back-ordered parts, and ensure timely replenishment of stock.
• Customer Relationship Management: Utilize CRM systems to track customer interactions, manage appointment scheduling, and ensure high levels of customer satisfaction. Resolve customer inquiries, manage escalation cases, and maintain strong relationships with both customers and technicians. Regularly update customers on job card status, repair schedules, and service appointments.
• Quotation & Invoice Preparation: Prepare quotations, proforma invoices, and final invoices for customer orders.
• Stock Control: Classify parts as fast-moving, normal, or less-moving; reorder stock as needed; conduct perpetual and year-end inventory to ensure stock accuracy.
• Operational Management: Oversee warehouse management, ensuring optimal space utilization, and cost control.
• Team Leadership & Training: Supervise and train technicians on new products and error codes. Plan and prepare work schedules, allocate resources, and ensure compliance with company policies.
• Warranty & Maintenance Handling: Manage warranty claims and coordinate with manufacturers to resolve issues promptly. Oversee maintenance agreements, ensuring that all services are delivered in accordance with contract terms. Handle urgent and high-priority service requests to maintain a low repair turn-around time (RTAT).
• Safety Compliance: Ensure that all warehouse and service operations comply with safety regulations.

Key Achievements:
• Completed Midea Products Service Training, Beko Appliance Service Module Training, and Candy Wi-Fi and App Module Training.
• Successfully maintained a low RTAT (Repair Turn-around Time), contributing to increased sales and customer satisfaction.
• Played a pivotal role in Spare Parts Management, leading to a 20% improvement in inventory turnover and a 15% reduction in operational costs.

Key Responsibilities:
• Warehouse & Inventory Management: Supervised the day-to-day operations of project stores, ensuring efficient storage, retrieval, and dispatch of materials. Implemented best practices in stock control, ensuring that materials were correctly categorized, stored, and managed in line with company policies. Conducted regular stock takes, perpetual inventories, and audits to ensure the accuracy of inventory records.
• Order & Stock Management: Coordinated with the Procurement and Logistics departments to ensure timely delivery of materials. Raised purchase requests based on project requirements and followed up on orders to avoid delays. Managed the reordering process to maintain optimal stock levels and avoid stockouts.
• Reporting & Documentation: Prepared detailed monthly reports on inventory status, stock movements, and material usage. Ensured that all documentation related to warehouse activities was accurate, up-to-date, and compliant with company standards.
• Team Management & Training: Led a team of warehouse staff, assigning responsibilities, setting targets, and monitoring performance. Organized training sessions to improve the skills and knowledge of team members, ensuring they were equipped to handle their tasks efficiently. Fostered a culture of safety and compliance within the team, ensuring adherence to safety regulations and best practices.

Key Responsibilities:
• Managing & controlling the Warehouse operations, receiving, handling, issuing, internal delivery of Raw Materials, Spare Parts & Consumables for Machineries and HVAC products.
• Identify, develop, propose and implement procedure for the improvement of the department in order to ensure the reliability and effectiveness of the warehousing operation.
• Focus on cost control measures, to reduce cost and increase margin of profit.
• Maintain up to date and accurate records on the inventory software of stocks on hand, receipts, and issues.
• Co-ordinate with Purchase Department to have sufficient supply of items without any delay in work flow.
• Co-ordinate with Accounts Department to provide an updated record for them to finalize and prepare financial statements on time.
• Conducting monthly stock takes with team. Ensure minimum and maximum levels are established, in order to minimize overstocking.
• Preparing monthly reports analysing stock movements.
• Maintain cleanliness of all warehouse location and ensure standards on HACCP, life & safety are at all times maintained.

Key Responsibilities:
• Handling around 6000 different types of automobile spare parts, tyres and lubes.
• Receiving stocks and verifying these against invoices/delivery orders from suppliers.
• Determining discrepancies in received goods and preparing claims for short/excess items and raising claim forms for damaged and/or wrong parts.
• Prepare Goods Receiving Notes and make immediate posting of data to avoid delay in supply to the counter.
• Utilize maximum use of available store space by making a distinction between fast moving items and other items.
• Maintain the re-ordering level for each item and inform about it to the purchase department accordingly when any item falls below that point.
• Carrying out annual inventory under the supervision of external auditors and assisting Parts Manager in preparing the discrepancy/stock adjustment report for Senior Managers.
• Supervise labourers and assign work schedules.
• Adhere to standard safety and security rules to safeguard against pilferage and accidents.