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Issa Alshaban, Payment System Support Officer (IT)

Issa Alshaban

Payment System Support Officer (IT)·Bank of Jordan

Jordan

Bachelor's degree, Software Engineering

Work experience

Total years of experience: 3 years, 0 months

Payment System Support Officer (IT)

October 2024 - Present

Bank of Jordan

Amman, Jordan

October 2024 - Present

• Migrated all ATM services endpoints to a new middleware and re-configured the request and response structure from
SOAP to JSON to use middlewares REST API on Test and Production environment.
• Created a .Net Desktop application that handles and manages the cutoff time for the Perso files by moving files that
are out of the cutoff time to a different folder and removing any other file extension that is not Perso.
• Worked on Fake Note service for ATMs with vendors to deliver and test the service successfully through development
life cycle till its production release.

Company industry:
Banking

Payment System Support Clerk (IT)

July 2023 - September 2024

Bank of Jordan

Amman, Jordan

July 2023 - September 2024

• Managed to solve a problem that was out of the projects scope on a service to the ATM switch by writing my
own source code to the vendors technological solution that handles the parameters needed which resulted in
avoiding delays by 80% and smoothly proceed with the project to be completed.
• Deployed and integrated a web-service to the ATM switch on Production Environment that deals with
performance issues after successfully integrating the web-service into the ATM switch and enhanced the
performance from 60% to 90%.
• Solved customers issues faced with ATMs on production environment through analyzing and tracing the
transactions logs that include ISO 8583 messages.

Company industry:
Banking
Job role:
Information Technology

Software Developer

July 2022 - July 2022

Aspire

Amman, Jordan

July 2022 - July 2022

• Advanced my JavaScript skills during the internship and acquired the necessary skills to use git by taking a
certified course from Aspire.

Company industry:
IT Services

Education

Princess Sumaya University for Technology

June 2023

June 2023

Bachelor's degree, Software Engineering

Jordan

Skills

LINKEDIN
Intermediate
LINKEDIN
Intermediate
BANKING
Intermediate
BANKING
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
NET FRAMEWORK
Intermediate
NET FRAMEWORK
Intermediate
WEB SERVICES
Intermediate
WEB SERVICES
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
FINANCIAL SERVICES
Intermediate
FINANCIAL SERVICES
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
APPLICATION PROGRAMMING INTERFACE API
Intermediate
APPLICATION PROGRAMMING INTERFACE API
Intermediate
GITHUB
Intermediate
GITHUB
Intermediate

Social profiles

Personal Website
Personal Website

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