Customer Solution Manager
SAP
Total years of experience :24 years, 2 Months
-13 years experience as a professional consultant; have worked with SAP, Ernst & Young on SAP implementation projects, Reorganization / Reengineering projects and presales activities in Saudi Arabia, Oman, UAE and other countries in Middle East incorporating the Public Sector, Oil & Gas, Retail, Utility and ECO industries
•Collaborate with sales management and sales account executives to plan account strategies through participation in informal and formal account reviews.
•Enforce consistent presales processes, including CRM-based opportunity management, dry-runs and discovery sessions, to ensure superior demos and presentations.
•Issa has a significant SAP ERP Financials / SEM/ BPC experience
•Work directly with each Sales AE to assess the right time to engage presales resources and approve/deny the use of presales specialists in those sales opportunities
•Conducting detailed requirements workshops related to clients business processes
•Organizing the workshop by preparing the necessary materials (power point presentation).
•Assembling all inputs gathered from the client business processes and functions definitions into business blueprint document.
•Prototyping & Configuration SAP system(GL/ AP/ AR/ Fixed Assets/ Cost Center Accounting/ Internal Orders/ Profit Center Accounting/ Profitability Analysis) and document configuration results .
-SEM specialist in Business Planning & Simulation (BPS) and Integrated Planning
-BPC specialist in Business Planning & Consolidation.
-Basic Knowledge in SEM-Business Consolidation, Funds Management and Grant Management
-BW Knowledge that are required for working with SEM
•Assisting the sales team to drive revenue by helping to qualify accounts, answer RFP/RFI’s, preparing and delivering solution based product presentations and demos, and delivering proof of concepts which meet customer business requirements focused on technology.
Issa is a SAP Financial/Controlling Consultant in E&Y.
1-Conduct detailed requirements workshops related to clients business processes
2-Assemble all inputs gathered from the clients business processes and functions definitions into business blueprint document.
3-Developing and maintaining the SAP Financial implementation work plan
4-Designing of new Cost Ceter coding structure
5-Configuration of SAP R/3’s Cost Center Accounting, Internal Orders, Profit Center Modules, Gerneral ledger, Accounts Payable.
6-Preparation and delivery of CO Training Course for Key Users
7-Supervision and monitoring of integration testing
Post Implementation Support
8-Create reports with the report painter tool
9-Conduct Standard SAP FI/CO training courses for clients users
10-Support:-
·Monitor transactions and resolve live business process issues.
·Manage user roles and software and application changes.
·Maintain and improve procedures for handling questions from the users that deal with internal end-user support.
·Ensure effective communication of the functional and technical teams with the support organization and Help Desk
·Full project life cycle, implemented SAP R/3 CO, FI in Global Business Company covering the following components: General ledger, Account payables, Account Receivables, Cost Center Accounting, Profit Center Accounting, Profitability Analysis, Internal Orders.
Implement Accounting, Fixed Assets, Inventory, and Payroll and Job Order Costing softwares.
Costing of job orders, and tracing their direct and indirect costs, allocating overheads to jobs order using specially designed softwares.
Perform daily accounting to invoicing, producing status reports, liaison with local and international companies, follow up of project files, maintaining efficient and effective filing system for financial matters.
CERTIFIED SAP -APPLICATION CONSULTANT - (CONTROLLING) FROM SAP SOLUTION ACADEMY – WALDORF GERMANY.