Issa Saddi

1. Performed audit on network available on site in LWM.
2. Manage the implementation of new network infrastructure that includes:
i. Routers, Switches, Cabling
ii. Servers (Microsoft server 2003R2, 2008R2, Exchange)
iii. Netapp SAN storage
iv. VMware ESXi 5 Essentials
v. Antivirus Server
vi. VEEAM
vii. Servers running as Virtual Machines (DC’s, Exchange, Print Server, WSUS, LYNC 2010)
3. Upgrade firewall model
a. Migrate old policies to new firewall
b. Assign new firewall policies
c. Create routing policies
d. Configure UTM profiles
e. Assign profile schedules
4. Network Configuration
a. DHCP Reservations
b. Routers, switches, CAT6 cables
c. VPN Connections
d. Install additional network ports
5. Operating Systems - Windows7, Windows Server 2008R2/2003R2, Linux
6. Configure DMZ network
a. Configure DHCP server for DMZ.
b. DHCP reservations for computers to managed on DMZ network.
7. Install iOmega NAS units with replication of data.
8. Configuration of SAN storage.
a. Configure LUN’s
b. Network Shares
9. Design backup plan
a. Maintain users backup, test restoration of data from backups.
b. Using tapes (LTO4).
10. Configure VMWare ESXi 5.
11. Install and configure virtual machines.
12. Plan for disaster recovery.
13. Process all IT Support maintenance requests with external companies.
14. Maintenance and support for the new network infrastructure.
a. User Support
b. Continuous network design enhancements
15. Conduct employee trainings.
a. How to use exchange (Shared Calendars, Shared Contacts)
b. OWA

-Remote Support using Citrix, and on-site support.
-Test and configure new software and network tools in testing environment.
-Configure new laptop images.
-Capture and deploy images using LANDesk management suite.
-Documentation of new procedures.
-Configure VPN access for users.
-Create “Deploy” and “Capture” scripts for LANDesk Management suite.
-Install and configure new VOIP phones.
-Prepare documentation of network infrastructure including network ports.
-Follow up on support emails, assign tasks to field support, update tasks datasheet.
-Support and maintain video conferencing machines.
-Maintain and test systems in conference rooms on weekly basis.
-Upgrade hardware for existing laptops and desktops.
-Update inventory system concerning IT related machines.
-Support network printers.
-Download and maintain a directory with the latest drivers and software updates.

1. Log open ticket call progress in HEAT software on a daily basis.
2. Support hospital applications portal on Intranet
a. Troubleshoot portal applications on desktops
b. Notify Development team about problems with applications not running.
3. Diagnose and fixes users' problems associated with desktop applications, portal applications or hardware such as printers, and ID Card Printers.
4. Test and configure new software and tools for different departments
a. Share application databases for thin clients to view patient images and files at doctors’ stations.
b. Test and evaluate potential applications
5. Configure Cliniview application on thin clients for Orthodontics Department
6. Configure “Nutrition Pro” for the Dietary Department, and activate licenses.
7. Configure Thin Clients Images with Windows XP Embedded.
8. Install and upgrade desktop hardware and software.
9. Support Desktop computers, laptops, thin clients
a. Troubleshoot errors
10. Prepare machines for use, deploy images
11. Prepare and Capture images to be deployed to other computers.
12. Test MDT tool for the automation of Image capturing and deployment process.
13. Support / configure Servers
a. Install and configure new and existing servers
b. Deploy and Capture server images
14. Support AS400 system
a. Perform AS400 daily, weekly, monthly tasks for AUBMC
b. Perform daily, weekly backup
c. Print daily reports, bi-weekly, monthly reports.
d. Configure user sessions, printer sessions
e. Troubleshoot minor problems, escalate major issues
15. Support and configure wireless connections on
a. Laptops, Tablets, Smart Phones, COW’s
16. Generate and supply Internet passwords for patients
17. Notify network team about problems with the wireless network and escalate network problems to network team.
18. Test/search for new tools for lab environments
a. Deep Freeze Faronics

1. Performed IT audit on network available on site in LWM
2. Supervised the implementation of new network infrastructure. Project Includes:
a. Cabling and proper labeling
b. Network Configuration
i. DHCP
ii. DNS
iii. Manageable Switches
c. Installation & Configuration of servers
i. Install Windows Server 2003 R2
ii. Install and Configure Exchange
iii. Install Active Directory
d. Installation and configuration of firewall
i. Create firewall policies (Routing policies, Protection profiles, Profile schedules)
ii. Configure VPN Connections
iii. Configure policy routes
iv. Failover Internet Connections
v. Publish OWA
vi. Setup secure External access to internal network
e. Backup system (LTO4 Tape Drive)
i. Backup Plan (Daily backup, with 2 months data backup)
f. File server
g. Configure DMZ network, Use Firewall as DHCP server
i. Create Users IPs on firewall
ii. IP Reservations
h. NAS
i. Configure NAS to share folders
ii. Share commonly used resources such as drivers, software
i. Installation of network appliances such as printers, faxes
3. Performed IT Administration and maintenance for the new network and infrastructure
a. User Support
b. Continuous network design and support