Senior supply & demand planner
Ali Abdulwahab Al-Mutawa Commercial
مجموع سنوات الخبرة :14 years, 0 أشهر
• Regular review and optimization of inventory parameters and levels (e.g. safety stock, ABC categorization) • Consultation with Production Schedulers regarding availability of production lines. • Place orders upon Manufacturing based upon agreed lead time and capacity availability • Conduct regular business and performance reviews with Demand Planners, Marketing and Supplier • Identify and manage potential inventory obsolescence • Review out of stock situations or shortage of supply issues and recommend mitigating actions • Conduct root cause analysis for supply chain issues/variances and perform define corrective action plans to avoid re-occurrence. • Set up inventory targets and monitor actual inventory levels vs. targets • Liaise with Marketing, Demand Planners and Supplier to validate feasibility of mid-long term supply plans for the products under own responsibility and recommend actions in case of issues
• Communicate effectively with the Customer Care Manager, the IT GM & IT Team, and the Departments, informing and updating them regularly to guarantee that customer satisfaction is achieved to the highest standards.
• Compile and maintain all required paperwork, records, documents, etc.
• Follow systems and procedures outlined in company manuals.
• Participate as a key team player by supporting operations as needed.
• Maintain Customer Care Standards.
• Customer Care Policy to be adhered strictly.
• Process customer request in a courteous, efficient and timely manner.
• Organize workflow to meet customer deadlines
• Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
• Understand and appropriately use the company CRM system and policies