عصام ضو

• Lead commercial strategy, pricing, and procurement for hospitality and F&B projects,
aligning cost structures with operational requirements.
• Standardized RFQ and pricing systems, improving bid efficiency, margin control, and
cross-project decision-making.
• Manage end-to-end project execution including supplier coordination, logistics, and
delivery (DDP/DAP), ensuring full operational readiness for clients.
• Expanded supplier network across Europe, improving sourcing capabilities, cost
efficiency, and product availability.
• Optimize procurement processes and control supply chain costs in high-demand
hospitality environments.

• Led multi-branch coffee operations, driving performance, cost control, and service
consistency across all locations.
• Reduced product wastage from 1.4% to 0.75% through process optimization and
production control.
• Improved profitability by reducing food costs by 2% and strengthening procurement
efficiency.
• Increased sales through delivery channel optimization while improving labor
productivity and workforce deployment.

• Led multi-site operations across newly launched cinema complexes, ensuring
operational readiness and service consistency at opening.
• Directed large-scale recruitment, onboarding, and training programs for new location
launches.
• Implemented SOPs and structured training systems to standardize operations across all
sites.

• Led multi-unit QSR operations across 9 branches with full P&L accountability, driving
sales growth, cost optimization, and operational excellence.
• Reduced food costs by 4% and operational costs by 2% through strict inventory
management and SOP enforcement.
• Managed performance across all locations, ensuring KPI achievement in sales, cost
control, and customer service.

• Launched the companys delivery department, resulting in a 15% sales increase within
30 days of rollout.
• Led the opening of 2 new branches and increased sales by 3% through targeted menu
engineering.

• Managed operations across 4 café branches, overseeing service standards, staffing, and
financial performance.
• Led the successful opening of 2 new branches, including full recruitment, training, and
operational setup.

• Developed foundational expertise in QSR operations, team supervision, customer
service excellence, and store-level financial management.